Customer Service Officer

2 days ago

Brisbane, Queensland, Australia China Eastern Airlines Corp. Ltd. Full time $60,000 - $80,000 per year

China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of thethree major airlines in the country. With its hub located in Shanghai, the airline holds astrong presence in the Oceania region. Presently, we operate nine direct routes toChina from Oceania, offering up to 72 weeklies direct flights during peak periods.

We are actively seeking highly motivated individuals with excellent communicationskills and a strong team spirit to join our esteemed team. This opportunity is forimmediate full-time employment. Details of the position and its criteria are outlined below:

Title: Customer Service Officer

Location: Brisbane Airport QLD 4008

Job Description

Key Responsibilities:

  • Efficiently handle incoming phone calls and email inquiries from agents and customers.
  • Provide excellent service to walk-in agents and customers.
  • Perform general sales duties, including ticketing and reservations.
  • Address issues related to flight schedule changes.
  • Compile sales statistics and generate relevant reports.
  • Handle and resolve agent and customer complaints effectively.
  • Perform other tasks as assigned by supervisors.

Skills and Experience:

  • Preferred experience in ticketing and sales within the airline industry.
  • Excellent time management and organizational skills.
  • Strong written and verbal communication skills.
  • Advantageous to have knowledge of Global Distribution Systems (GDS).
  • Proficient in PC skills, including Outlook, Excel, and Word.
  • Possess a bachelor's degree or above.
  • Display a pleasant and professional personality.

All candidates must provide the evidence to show the right to work in Australia. Due tothe high Chinese Passenger Volume and many of them without English ability, candidates need strong Chinese language ability.

If you would like to work within a great team and would like to be considered for therole, please send through your resume and cover letter via seek.

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