Business Systems Analyst

Are you ready to take the next step in your IT career? If you're someone who enjoys connecting with stakeholders, solving problems, and making tech work better for people, this role could be a great fit for you.

As a Business Systems Analyst at UnitingSA, you'll be working across a range of enterprise platforms to support, enhance, and integrate business systems. You'll be the go-to person for troubleshooting, upgrades, and user support, while also helping drive automation and smarter workflows.

In This Role, You'll:

• Support and maintain AlayaCare and Penelope systems, and coordinate with other systems including TechnologyOne, LeeCare, and Riskonnect
• Contribute to significant internal projects, collaborating across portfolios and aligning system configuration with best practice
• Manage upgrades, patching, and vendor coordination
• Troubleshoot issues, improve configurations, and ensure system security
• Create UAT plans, user guides, and training materials
• Understand and analyse business processes and contribute to system improvements
• Support change management and help teams adopt new tools
• Deliver training and ongoing support to users across the organisation

Tech Stack & Tools you will be working with:

• ERP & CRM: TechnologyOne, Penelope, AlayaCare
• BI & Reporting: Tableau, AlayaCare DE, SQL
• Project Tools: Riskonnect, Smartsheet, MS Project
• Documentation: SharePoint, Ausmed LMS
• Testing & UAT: Manual testing, test scripts, acceptance criteria

What You'll Bring:

• A tertiary qualification in IT, Information Systems, or equivalent experience
• DHS Working with Children Check & NDIS Worker Screening (required)
• Experience supporting enterprise systems and working with end users
• Experience with AlayaCare, Penelope, and Aged Care / NDIS Services highly regarded
• Excellent customer service, communication, and stakeholder engagement skills
• Confidence in documentation, UAT, and training delivery
• A data-driven mindset
• Understanding of project and change management principles
• Ability to work independently and collaboratively

Why You'll Love Working Here

At UnitingSA, you'll be part of a values-led organisation that's modernising systems and empowering people through technology. You'll work with a supportive team, have opportunities to grow, and make a real impact across the business.

We also offer:

• Salary Packaging: Increase your take-home pay with up to $15,900 in tax-free earnings, plus an extra $2,650 tax-free annually with our Meal and Entertainment Card, and save on vehicle costs with novated leasing options.
• Leave Loading: Enjoy a 17.5% leave loading to enhance your holiday pay.
• Wellbeing Support: Access our Employee Assistance Programme for professional and personal support.
• Career Development: We prioritise your personal and professional growth through ongoing training opportunities.
• Flexible Work Environment: Enjoy a relaxed atmosphere with Casual Fridays.
• Generous Parental Leave: Benefit from 16 weeks of paid parental leave during this important life milestone.

Interested?

For a confidential discussion, contact James Cheesman, Manager Business Systems, Data and Analytics on

If you require assistance with your application, please reach out to our Talent & Acquisition team at

You can review the Job Description by following the prompts to apply.

Applications close Friday, 14 November, 5:00 pm.

Don't delay applying - UnitingSA reserves the right to close this advert earlier if a suitable candidate is identified.

We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and individuals of all abilities and diversities.

Our employment screenings vary based on role requirements to ensure we recruit individuals aligned with our standards.

Don't forget – you don't need to tick every box