Broker Sales Support

Company Description

Are you eager to launch a career in sales? Are you looking for a supportive, fun, and social environment where you can truly learn, grow, and kick-start your career? This full-time role is based at our Sydney office, supporting our vibrant sales team. You will gain exposure to all aspects of sales and customer service, and with great performance, the opportunities are endless.

WHO IS LUMI?

We're a leading Fintech small business lender fuelling growth by making finance more accessible.

We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us in this journey who are passionate, curious and great problem-solvers.

We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door - We own. We don't judge. We don't blame. We are open. We are in this together. We are respectful.

See the customer - We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean - We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow - We are curious. We challenge. We try. We fail forward. We learn. We try again.

Job Description

THE ROLE

• Providing dedicated support to our Broker Relationship Managers
• Packaging credit applications for submission
• Providing a high level of customer service
• Assisting with broker communication, documentation requests and document verification
• Working closely with internal stakeholders to support approval for loans in line with customer needs & Lumi policy
• Answering inbound broker or customer phone calls

Qualifications

THIS PERSON IS SOMEONE WITH

• Demonstrated sales or sales support experience in B2B (desirable)
• Business lending experience (desirable)
• Experience working for a FinTech or in financial services (desirable)
• Excellent communicator, both written and verbal
• Ability to multitask and maintain a swiftly moving pipeline
• Ability to develop strong working relationships with new business and existing customers
• Commercially minded
• Curious, positive & self-starting
• Ability to work well with other people and build good relationships

Additional Information

PERKS & BENEFITS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Community Support: Paid volunteer leave, diversity celebrations, company volunteer days

Career & Growth: Advancement opportunities, higher education sponsorship, hackathon