Broker Sales Support

1 week ago

Sydney, Australia Lumi Full time

**Company Description**
WHO IS LUMI?

We are a fast-growing non-bank lender that provides business loans and lines of credit to small medium-sized enterprises (SMEs). We help Australian businesses achieve sustainable financial success by offering fast, fair, and flexible finance solutions powered by our innovative lending approach. We aim to be the financial catalyst for Australian businesses to thrive, not just survive.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We were awarded the 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door

We own. We don’t judge. We don’t blame. We are open. We are in this together.

See the customer

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean

We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow

We are curious. We challenge. We try. We fail forward. We learn. We try again.

THE ROLE
- Providing dedicated support to our Broker Relationship Managers
- Providing a high level of customer service
- Assisting with broker communication, documentation requests and document verification
- Working closely with internal stakeholders to support approval for loans in line with customer needs & Lumi policy
- Answering inbound broker or customer phone calls

**Qualifications**
THIS PERSON IS SOMEONE WITH
- Demonstrated sales or sales support experience in B2B (essential)
- Business lending experience (desirable)
- Experience working for a FinTech or in financial services (desirable)
- Excellent communicator, both written and verbal
- Ability to multitask and maintain a swiftly moving pipeline
- Ability to develop strong working relationships with new business and existing customers
- Commercially minded
- Curious, positive & self-starting
- Ability to work well with other people and build good relationships

**Additional Information** PERKS & BENEFITS**
- Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
- Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
- Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs
- Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
- Community Support: Paid volunteer leave, diversity celebrations, company volunteer days
- Career & Growth: Advancement opportunities, higher education sponsorship, hackathons

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