Sales and Broker Support Specialist

Who We Are

At Pepper Money, we're dedicated to helping people succeed—whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

Join a team that's driving growth in the mortgage broker industry. As a Sales & Broker Support Specialist, you'll play a key role in strengthening relationships with brokers and aggregators, supporting our Relationship Managers and Business Development team. Here's what your day might look like:

• Team collaboration: Work closely with our Manila Relationship Management team to triage broker queues and ensure brokers get timely, effective support.
• Broker engagement: Handle inbound and outbound enquiries across a diverse product range including Residential, Commercial, SMSF, Construction, Alt Doc, and Personal Loans, delivering responses within expected timeframes. 
• Tailored solutions: Respond to complex scenarios via email, offering clear, customised guidance that helps brokers move forward with confidence. 
• Service excellence: Maintain high-quality service while consistently meeting SLA response times. 
• Smart quoting: Use Pepper Money's tools and systems to generate detailed scenario quotes that support informed broker decision-making. 
• CRM mastery: Accurately capture broker interactions in our CRM to ensure visibility and continuity across the team. 
• Strategic thinking: Apply creative, outside-the-box thinking to help brokers structure deals that align with our credit appetite.

About you

You're someone who knows how to build strong relationships and deliver great service. You communicate confidently with people at all levels and have a solid understanding of the lending space.

• Experience in financial services or mortgages: whether as a broker, lender, or relationship manager. If your background brings transferable skills, we'd love to hear from you.
• A good grasp of credit, so you can educate brokers effectively.
• Excellent customer service and people skills: you're approachable, responsive, and solutions-focused.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

• Development: a full suite of development opportunities and a great team to learn from
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives 
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet
• Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

For more information on Pepper visit

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.