Business Analyst

About us

Are you looking for a career with endless opportunities? There's more to us than banking.

P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.

With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.

About the role;

We're looking for a Business Analyst who can help us turn smart ideas into real outcomes for our members. You'll be part of a collaborative Transformation Delivery team that shapes solutions across our multi-brand group.

• Partner with stakeholders, Product Owners and Project Managers to translate business needs into practical, well-defined solutions.
• Analyse and document current vs future state processes, identify gaps and opportunities for improvement and bring clarity to complexity.
• Lead workshops, elicit requirements and facilitate meaningful discussions that move projects forward.
• Support delivery from design to implementation including testing, change and go-live activities.
• Champion continuous improvement within our Agile and Waterfall environments, finding better, smarter ways to work.

What will you bring?

• Solid experience as a Business Analyst working across both Agile and Project environments.
• Strong facilitation, collaboration and requirements gathering skills.
• A mind for process improvement, you naturally spot inefficiencies and find ways to fix them.
• Confident working independently and within tight deadlines.
• Technically savvy with a knack for translating between business and IT.
• Salesforce experience (or similar CRM background) will be a big plus.
• Comfortable using Jira, Confluence, Miro and other collaboration tools.
• Agile experience and/or certification will help you hit the ground running.

What we can offer you

There's life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks' additional purchased leave per year
• Two days' paid volunteer leave each year to use with a community partner of your choice
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at

What does our recruitment process look like?

The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks.

The closing date for applications is 3rd December 2025