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Bookings Consultant

2 weeks ago

Sydney, New South Wales, Australia NetYourJob Full time $40,000 - $80,000 per year

$35 per hour

Rydalmere, Part Time, Customer Service

Please Quote Reference Number 13388

- Manage & schedule service bookings across multiple brands
- Provide outstanding customer service and follow-up support
- Exciting opportunity with Thomson Automotive in Rydalmere

Thomson Automotive - your local dealer for Honda, BYD, Skoda, and Mitsubishi - is looking for a friendly and motivated Bookings Consultant to join our dynamic Service Department in Rydalmere.

This is a part time casual role working 2 - 3 days per week, 8am - 4pm (with flexible starting times). An immediate start is available.

You'll be part of a close-knit team of three bubbly and supportive team members, working in a fast-paced, customer-focused environment where no two days are the same.

If you love talking to people, staying organised, and being part of a growing multi-franchise dealership, we'd love to hear from you. This is the perfect opportunity for someone with a passion for great service, strong attention to detail, and a warm personality to thrive in a team that values collaboration and a bit of fun at work.

Responsibilities will include, but will not be limited to:

  • Customer Bookings & Scheduling
  • Handle incoming service booking enquiries via phone, email, and online platforms.
  • Schedule service appointments efficiently across multiple brands and departments.
  • Allocate bookings to appropriate workshop bays, technicians, or advisors based on job type and complexity.
  • Confirm bookings with customers and send reminders via SMS or email.
  • Customer Communication & Service
  • Provide professional, friendly, and accurate information regarding servicing, maintenance, recalls, and warranty work.
  • Follow up on declined work, no-shows, and incomplete bookings.
  • Handle complaints or concerns promptly and escalate to the appropriate department when needed.
  • Database & System Management
  • Accurately enter and update customer and vehicle information in the DMS (e.g. EraNet, Auto-IT, Reynolds & Reynolds).
  • Create and manage repair orders (ROs) and ensure all job details are recorded correctly.
  • Process internal bookings (demo vehicles, pre-delivery inspections, staff vehicles, etc.).
  • Assist in balancing the workshop load across multiple brands and franchise requirements.
  • Work closely with the service department to prioritise urgent jobs or customer requests.

About You:

  • Customer-focused - genuinely enjoys helping people and solving problems.
  • Excellent communicator - clear, professional, and polite both over the phone and in writing.
  • Highly organised - able to juggle multiple bookings, follow-ups, and schedules without losing track.
  • Calm under pressure - can handle busy periods or difficult customers without getting flustered.
  • Team player - works well with service advisors, technicians, and management.
  • Proactive and driven

Why join our team?:

  • Join a high-volume, multi-brand dealership with room to grow
  • Work in a modern, well-equipped and professional service team
  • Supportive team culture with training and coaching provided
  • Career growth with clear pathways into senior roles
  • Gain cross-brand experience and industry knowledge
  • Use top-tier systems and tools that streamline your day
  • Focus on customers with strong internal support and processes
  • Enjoy job stability and internal promotion opportunities

If this sounds like an opportunity you don't want to miss, APPLY NOW and fill in the online application form.