Customer Experience Officer

4 days ago

Adelaide, South Australia Capital Transport SA Full time $104,000 - $130,878 per year

Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.

Our Culture

Capital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.

Our work environment has:

· Supportive & inclusive culture

· Constant career opportunities

· Onsite secure parking

· Smart Casual Fridays

· Social Club with fun activities each month

· Monthly BBQ & birthday celebrations

Job Description

We are seeking a Customer Experience Officer to join our Customer Service Department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Your responsibilities include but are not limited to:

· Tracking the incoming calls.

· contacting regained clients and major accounts that book jobs daily, to encourage new and repeat business opportunities.

· Identifying and resolving any potential service issues before they impact our clients and ensuring that all clients are informed of any delivery issues or delays.

· Following up on any service issues by liaising between the client, sub-contractors and relevant departments.

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