Customer Experience Officer

4 weeks ago

Adelaide, South Australia Capital Transport Full time

Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics B2B service.

Our Culture

Capital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.

Our work environment has:

  • Supportive & inclusive culture
  • Constant career opportunities
  • Onsite secure parking
  • Smart Casual Fridays
  • Social Club with fun activities each month
  • Monthly BBQ & birthday celebrations

Job Description

We are seeking a Customer Experience Officer to join our Customer Service Department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Your responsibilities include but are not limited to:

  • Tracking the incoming calls.
  • Contacting regained clients and major accounts that book jobs daily, to encourage new and repeat business opportunities.
  • Identifying and resolving any potential service issues before they impact our clients and ensuring that all clients are informed of any delivery issues or delays.
  • Following up on any service issues by liaising between the client, sub-contractors and relevant departments.
Qualifications
  • High level of attention to detail
  • Excellent interpersonal and customer service skills
  • Ability to work autonomously within a fast-paced team environment

Capital Transport is a wholly owned Australian business, operating across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia. The fleet comprises over 2,500 vehicles, ranging from cars for CBD courier services to semi-trailers and other specialised vehicles.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


#J-18808-Ljbffr

  • Customer Experience Officer

    1 week ago

    Adelaide, South Australia Capital Transport SA Full time $60,000 - $80,000 per year

    Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.Our CultureCapital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture,...

  • Customer Experience Officer

    4 weeks ago

    Adelaide, South Australia Capital Transport Full time

    Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics B2B service.Our CultureCapital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture, with ample opportunity...

  • Customer Experience and Security Officer

    1 week ago

    Adelaide, South Australia SkyCity Adelaide Full time $60,000 - $90,000 per year

    Join Our Team as a Customer Experience & Security Officer - The Face of Security and Service Excellence in AdelaideAre you a people-person with a knack for staying cool under pressure? Do you love the idea of making a real impact on the safety and security of others while delivering top-notch customer service? If so, we've got the perfect role for youWhat...

  • Customer Experience Consultant

    4 days ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $70,000 - $120,000 per year

    Great opportunity for a proactiveCustomer Experience Consultantto support a high-performing teamAbout the Company:The client is a well-regarded organisation dedicated to delivering excellent service and customer-focused outcomes. They operate in a fast-paced environment where collaboration, accuracy, and customer care are central to success.Role Overview:As...

  • Customer Experience Partner

    6 days ago

    Adelaide, South Australia On The Run Full time $60,000 - $80,000 per year

    Who We Are:OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping...

  • Customer Experience Manager

    4 weeks ago

    Adelaide, South Australia Colliers International Deutschland Holding GmbH Full time

    Company DescriptionColliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate...

  • Customer Experience Manager

    4 weeks ago

    Adelaide, South Australia Colliers International Deutschland Holding GmbH Full time

    Company DescriptionColliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate...

  • Customer Experience Consultant

    5 hours ago

    Adelaide, South Australia Novita Full time $84,000 - $90,000 per year

    Salary: $70, $75,790.00Job Type: ContractLocation: Adelaide MetroJob Category: Community Services and DevelopmentAbout UsNovita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living...

  • Customer Experience

    4 weeks ago

    Adelaide, South Australia CKE Restaurants Full time

    OverviewTHE IDEAL CANDIDATEAre you a passionate about customer service looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience team member, you'll be the face of Scape, delivering top-notch...

  • Customer Experience

    4 weeks ago

    Adelaide, South Australia CKE Restaurants Full time

    OverviewTHE IDEAL CANDIDATEAre you a passionate about customer service looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience team member, you'll be the face of Scape, delivering top-notch...