Customer Experience Partner

1 week ago

Adelaide, South Australia On The Run Full time $60,000 - $80,000 per year

Who We Are:

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia

The Role:

Contract Period: 6 months

The Customer Experience Partner will be responsible for creating exceptional customer experiences from initial contact through post-purchase support. You will serve as a vital link between the company and our customers, ensuring a positive and memorable experience. Joining our rapidly expanding team offers significant opportunities for growth.

Special Requirement

This team operates 24/7, and we're seeking someone who is comfortable and enthusiastic about working within this schedule.

Shifts: 2.00pm to 10.00pm

5 days a week role, based in the Head Office, Adelaide.

Your contributions

  • Answer incoming calls, emails, and chat requests from customers and provide them with accurate information.
  • Understand and respond to customer inquiries, complaints, and requests in a timely and professional manner.
  • Resolve customer issues by providing solutions and/or escalating them to the appropriate department or supervisor.
  • Ensure customer satisfaction by maintaining a positive and professional attitude and providing exceptional service.
  • Document customer interactions and follow up on their inquiries as necessary.
  • Continuously update knowledge of company products, services, and policies to provide accurate information to customers.

What we are looking for

  • 1 years of experience in a call centre or customer support.
  • Excellent communication skills are essential for the position. This includes the ability to speak clearly and professionally, listen actively, and convey information accurately and effectively.
  • Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
  • Strong problem-solving skills, with the ability to think creatively to resolve customer queries.
  • Ability to work independently with a collaborative and proactive approach to work.
  • Retail experience is desirable, not essential.
  • Ability to work collaboratively with cross-functional teams.

If you are passionate about delivering exceptional customer experiences and are looking for a rewarding role, we would love to hear from you.

All successful applicants will be required to provide an up-to-date Police Check and VEVO check where required.

  • Customer Experience

    18 hours ago

    Adelaide, South Australia OrganisedSuccess Full time $30,000 - $60,000 per year

    Are you ready to create more flexibility, balance, and meaning in your work? We're seeking motivated individuals who are passionate abouthelping people grow, creating exceptional customer experiences, and developing long-term business partnerships.This is aflexible, independent rolewithin the personal development and leadership education space. You'll have...

  • Customer Experience Manager

    4 days ago

    Adelaide, South Australia Underwood Executive Full time $80,000 - $120,000 per year

    Seima is a leading Australian designer and supplier of kitchen, bathroom and laundry products, known for combining functionality with inspired design. With a strong national footprint and a commitment to quality, innovation and customer experience, Seima partners with major merchants, home builders, architects and designers to deliver products that enhance...

  • Manager Customer Experience

    1 week ago

    Adelaide, South Australia SA Water Full time $120,000 - $140,000 per year

    About the CompanySA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.We operate in a...

  • Customer Experience

    1 week ago

    Adelaide, South Australia Scape Australia Full time $45,000 - $60,000 per year

    Job no:A4H3BCategory:SA OperationsTHE IDEAL CANDIDATEAre you a passionate about customer service looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience team member, you'll be the face of Scape,...

  • Bridal Designer

    18 hours ago

    Adelaide, South Australia ARA Experience Full time $60,000 - $100,000 per year

    The RoleWe are looking for a Bridal Designer to join our team. This role is perfect for someone who can connect deeply with clients, understand their personal style, and translate that into a gown that feels authentically them. This role blends design and creative storytelling - from guiding brides through our modular design system to creating content that...

  • Customer Experience Consultant

    4 days ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $70,000 - $120,000 per year

    Great opportunity for a proactiveCustomer Experience Consultantto support a high-performing teamAbout the Company:The client is a well-regarded organisation dedicated to delivering excellent service and customer-focused outcomes. They operate in a fast-paced environment where collaboration, accuracy, and customer care are central to success.Role Overview:As...

  • Customer Experience Lead

    1 week ago

    Adelaide, South Australia RAA Full time $90,000 - $120,000 per year

    Are you passionate about creating exceptional customer experiences? Do you thrive on turning insights into action and leading change that truly matters? If so, RAA is ready to welcome you to our team.Why This Role ExistsAt RAA, we're proudly member obsessed. This role is designed to drive meaningful change that enhances how our members engage with us. You'll...

  • Tier 1 ENERGY PARTNER | Small Business Sales Team

    1 week ago

    Adelaide, South Australia Chameleon Customer Contact Pty Ltd Full time $60,000 - $120,000 per year

    Chameleon Customer Contact are excited to announce our partnership with Australia's perhaps most well-known tier 1 electricity retailer & brand, with the launch of their Small Business Sales Team occurring for South Australia, on 22 Sept. 2025We are hiring an additional 6x BDMs across South Australia to join the team (15 headcount total), paying full-time...

  • Customer Experience Officer

    2 weeks ago

    Adelaide, South Australia Capital Transport SA Full time $60,000 - $80,000 per year

    Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.Our CultureCapital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture,...

  • Customer Experience Consultant

    21 hours ago

    Adelaide, South Australia Novita Full time $84,000 - $90,000 per year

    Salary: $70, $75,790.00Job Type: ContractLocation: Adelaide MetroJob Category: Community Services and DevelopmentAbout UsNovita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living...