Customer Experience Officer

4 weeks ago

Adelaide, South Australia Capital Transport Full time

Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics B2B service.

Our Culture

Capital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.

Our work environment has:

  • Supportive & inclusive culture
  • Constant career opportunities
  • Onsite secure parking
  • Smart Casual Fridays
  • Social Club with fun activities each month
  • Monthly BBQ & birthday celebrations

Job Description

We are seeking a Customer Experience Officer to join our Customer Service Department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Your responsibilities include but are not limited to:

  • Tracking the incoming calls.
  • Contacting regained clients and major accounts that book jobs daily, to encourage new and repeat business opportunities.
  • Identifying and resolving any potential service issues before they impact our clients and ensuring that all clients are informed of any delivery issues or delays.
  • Following up on any service issues by liaising between the client, sub-contractors and relevant departments.
Qualifications
  • High level of attention to detail
  • Excellent interpersonal and customer service skills
  • Ability to work autonomously within a fast-paced team environment

Capital Transport is a wholly owned Australian business, operating across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia. The fleet comprises over 2,500 vehicles, ranging from cars for CBD courier services to semi-trailers and other specialised vehicles.

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