Administration Consultant – Administration Services

15 hours ago

Melbourne, Victoria, Australia TelstraSuper Full time $90,000 - $120,000 per year

At TelstraSuper our employee experience is created through our caring and collaborative community, the deep and rewarding career experiences on offer and our close connection to our members. With diverse and inclusive teams, it's the difference that counts that helps us deliver a great member experience and engagement among our people.

The Opportunity

  • Administration Consultant - Administration Services
  • Fixed Term Contract until 30 April 2026 / Full Time
  • Hybrid work - Work 2 days in the office

Reporting to the Member Administration Manager, we have an exciting opportunity for a detail-oriented and proactive Administration Consultant to join our Administration Services team, focusing on the Accumulation phase for our members and their employers.

Key responsibilities:

  • Member Onboarding & Account Servicing: Manage the onboarding process for members and employers, ensuring all transactions are processed accurately and efficiently
  • Transaction Processing: Handle transaction processing and account servicing, resolving data quality exceptions as they arise
  • Conduct UAT to ensure that changes in the Administration Services space meet business requirements and do not adversely impact Fund Administration
  • Workflow Management: Process and complete all workflow and transactional processing tasks within established service level agreements (SLAs)
  • Member Experience Focus: Maintain a clear focus on enhancing the member experience throughout the transaction processing lifecycle
  • Investigate exception issues, resolve errors, and identify trends to support continuous process improvements
  • Written Correspondence: Prepare and issue written correspondence to address member, employer, and payroll queries

About You

We are seeking a committed, highly organised individual who possess extensive experience in an administration role, preferably within the financial services or superannuation industry, demonstrating a strong understanding of SuperStream processes and DB pool allocation.

They will showcase exceptional problem-solving abilities with a proven track record of effectively investigating and resolving complex issues to ensure smooth operations. Attention to detail and a relentless focus on accuracy and quality in all tasks are essential, as is the ability to communicate effectively, both written and verbally, with members and stakeholders from diverse backgrounds.

Additionally, you have:

  • RG146 Superannuation qualification (Preferred)
  • 2+ years experience working in a superannuation administration role

TelstraSuper Experience

We're an Employer of Choice for Gender Equality (WGEA) and believe you should be able to bring your whole self to work so you can be your best every day. We offer a range of benefits to support your work and life including:

  • Learning and development opportunities
  • Health and wellbeing support
  • Hybrid work - Work 2 days in the office
  • Discounts through our partners including Telstra

Applications close:
Friday 3rd of October 2025.

To be eligible to apply, you are an Australian or New Zealand citizenship or have permanent residency status.

No agencies please. TelstraSuper will not accept unsolicited resumes from any source other than directly from a candidate.

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