Collection Team Supervisor

2 weeks ago

Blacktown, New South Wales, Australia COMMERCIAL CREDIT SERVICES Full time $55,000 - $70,000 per year

Step Into Leadership Collection Team Supervisor – Blacktown NSW

Commercial Credit Services

Are you a seasoned collections professional ready to lead from the front? Commercial Credit Services is seeking a driven and people-focused Collection Team Supervisor to guide our high-performing team in Blacktown, NSW.

This is your opportunity to step into a leadership role where your experience, emotional intelligence, and operational know-how will make a real impact.

About the Role

As Collection Team Supervisor, you'll be responsible for:

  • Leading a team of collection officers to meet performance targets and compliance standards
  • Coaching and mentoring staff to improve customer outcomes and operational efficiency
  • Overseeing daily workflows, rostering, and reporting
  • Ensuring adherence to privacy, regulatory, and internal policy requirements
  • Supporting recruitment, onboarding, and continuous development of team members
  • Driving a culture of accountability, empathy, and excellence

About You

You're someone who:

  • Has proven experience in collections, credit control, or financial services
  • Is ready to step into a leadership role and grow with the business
  • Communicates with clarity, confidence, and emotional intelligence
  • Thrives in a fast-paced, compliance-driven environment
  • Is passionate about team development and customer service excellence
  • Brings a proactive mindset and a commitment to continuous improvement

What We Offer

  • A supportive, inclusive team culture
  • Leadership mentoring and development pathways
  • Competitive salary and performance incentives
  • A chance to shape team culture and drive real results

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Application Question(s):

  • Do you have Debt Collection Experience - if yes please provide details
  • Do you have leadership expereince, if yes - please provide details
  • WHat do you think makes a good leader?
  • Are you on a VISA - if so, please advise details
  • Why do you want to take up this role?
  • When can you start?
  • What is your Mobile Number?
  • What is your Email Address?

Work Authorisation:

  • Australia (Required)

Work Location: In person

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