Warehouse & Operations Manager – Food Services

5 days ago

Blacktown, New South Wales, Australia Knoxx Foods Full time $100,000 - $120,000 per year

Job Title

Warehouse & Operations Manager – Food Services

Role Purpose

To manage
end-to-end warehouse and logistics operations across Knoxx Foods' in-house Sydney site and 3PL facilities in Sydney and Brisbane

. This role combines floor knowledge with strategic oversight: ensuring correct labelling/barcoding, maintaining inventory integrity, prioritising containers and deliveries for key accounts, and liaising with 3PLs, transporters, and customers to ensure seamless service.

About Knoxx Foods

Knoxx Foods is a fast growing B2B supplier of bulk food ingredients to the food service sector across Australia. We move, operate and pride ourselves as reliable suppliers in the industry.

Reports To

Head of Procurement & Operations

Key Responsibilities

Container Management – Multi-Site

  • Liaise with clearing agents for container delivery orders (EDOs).
  • Coordinate with interstate transporters for container drops and returns.
  • Manage Brisbane & Sydney 3PL container unpacking schedules.
  • Confirm unpacking completion, reconcile variances, and secure dehire receipts.
  • Prioritise containers and deliveries for key accounts.

Order & Customer Management

  • Approve/confirm orders in Freshline/CartonCloud.
  • Monitor order fulfilment and delivery accuracy across all sites.
  • Liaise with customers on delivery issues (Sydney + 3PL).
  • Keep customers informed of any delays or operational challenges.

Inventory & Pallet Management

  • Maintain collective inventory across Sydney + 3PL sites.
  • Enforce FIFO across all sites, approve adjustments in CartonCloud.
  • Manage CHEP/LOSCAM accounts (Sydney + 3PL)
  • Monitor pallet hire costs and negotiate with CHEP/LOSCAM.

Warehouse Management & Compliance

  • Oversee Sydney Warehouse Supervisor's performance.
  • Ensure warehouse housekeeping standards are followed:
  • Audit Sydney site weekly.
  • Stock check at 3PL sites weekly (Sydney) and once in a quarter (Brisbane).
  • Ensure correct pallet labelling and barcoding for all stock stored/dispatched.
  • Maintain OH&S compliance across all sites.

Demand Planning & Reporting

  • Track missing orders and unusual order trends.
  • Provide inputs to Procurement for demand planning.
  • Prepare weekly reports for Operations on container flow, inventory status, and delivery performance.

Process Improvement & Leadership

  • Lead implementation of process improvements (labelling, barcoding, layout optimisation).
  • Train and coach Warehouse Supervisor and a small team of in-house warehouse staff on best practices.
  • Work closely with 3PL partners and temporary staff ensuring they keep Knoxx's best interests in mind and follow Knoxx's best practices.
  • Build a culture of accountability and continuous improvement.
  • Be available on-call outside of 9am-5pm for any warehouse escalations, or last-minute urgent orders.

Skills & Experience

  • Minimum 5 years experience in an Australian business in an Operations or Procurement function.
  • Minimum 2 years experience in an Operations or Procurement leadership role.
  • Experience managing 3PL operations and transport coordination.
  • Route planning.
  • Proven record of "floor ownership" and hands-on coaching
  • Food/FMCG background desirable.
  • (Nice to have) Experience with a high-reach forklift or willingness to acquire the license and experience.

What we offer

  • Competitive salary + superannuation
  • Monday to Friday day shift, no late nights
  • Growing company with pathways into supply-chain or operations management
  • Supportive, hands-on leadership team
  • Company Laptop & Mobile phone
  • Breakfast / Lunch
  • Once a week fitness session with a personal trainer

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