Team Manager Network Service Delivery

• Lead a high-performing team delivering reliable, customer-focused water and wastewater network services
• Drive operational excellence through coaching, collaboration, and continuous improvement
• Be the key link between technical delivery and customer satisfaction in a fast-paced role

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

Are you ready to lead a high-performing team at the forefront of water and wastewater network service excellence? As a Team Manager in Network Service Delivery, you'll drive operational success by empowering your team to deliver seamless, reliable, and customer-focused network solutions. With a strong focus on leadership, collaboration, and continuous improvement, you'll foster a culture of accountability and innovation, ensuring services are delivered on time, every time. Your ability to manage resources, resolve complex issues, and align team goals with strategic business outcomes will be key to your success.

In this dynamic role, you'll be the bridge between technical expertise and customer satisfaction. You'll oversee service delivery performance, champion process enhancements, and support your team's growth through coaching and development. Whether it's managing escalations, coordinating with cross-functional teams, or driving service improvements, you'll play a pivotal role in shaping the future of network delivery. Join us and make a lasting impact in this critical team where your leadership truly matters.

About You

You will be a visionary leader with exceptional contemporary leadership capabilities and a proven ability to collaborate across teams and with key stakeholders to deliver innovative strategies and projects aligned with Council's regional and organisational priorities. As a dynamic and accountable leader you will influence attitudes and behaviours to foster a unified, high-performing team culture. Your ability to lead complex initiatives, manage stakeholder relationships, and drive transformational outcomes will be critical to your success in this role.

You will bring extensive experience in fast paced operational service delivery environments and possess strong financial and asset management experience. You should have a track record of balancing resources to deliver outstanding customer experiences while meeting statutory and legal obligations. Your deep understanding of water and wastewater services, relevant legislation, and safety culture will set you up for success in the role and enable you to deliver outcomes aligned with Council's strategic objectives.

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

If you wish to discuss this position further, please contact Travis (General Manager) on

For further information review the Position Description.

Closing Date:  11.45pm, Wednesday 1 October 2025

What We Offer

• 4 weeks annual leave
• 10 days Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Long Service Leave available pro rata after seven years
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone for a confidential discussion.