Sales Manager

Come and join the Sales and Administration Team at one of Dubbo's fastest growing after school activity providers

Winner of Dubbo's Favourite Business Award in 2023 & 2024

What do we do?

We are one of the largest after school activity providers in Dubbo and surrounds. We strive to provide an inclusive and enjoyable environment that allows our teachers to share their love of dance with our Fierce students. We pride ourselves on making dance an easy and stress free activity for parents, building confidence and creating memories that will last a lifetime for our students. We also run boutique adults fitness classes alongside our children's dance classes.

The Role:

As the leader of the Sales & Admin Team, you will be the first point of contact for hundreds of clients on a weekly basis, responding speedily to all customer needs. As one of our most visible representatives, you're our brands ambassador

Your 5-star customer service will help us to foster happy and loyal customer relationships for years to come. You will take pride in ensuring all students and parents who you connect with via phone, email or in person are getting the same amazing experience and feel part of the Fierce family.

We are looking for a bubbly, tech savvy, smart working and detail oriented star to join our team as our Sales & Administration Manager.

You'll already be excellent and passionate about delivering outstanding customer service as well as being excited to work on administrative tasks. You'll have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time. You will be able to connect with Adults and Children alike. Being part of a small team means there is times when it's all hands on deck, especially around concert and competition time. You'll need to jump on in to get things done that don't necessarily fall under your "job description". A can-do, everything has a solution attitude is a must

The hours:

Our studio has classes that run from 9am to 12pm and 3pm to 8pm Monday to Friday and 8am-1pm on Super Saturdays throughout the school term. We often offer extra curricular activities or workshops also over the school holidays or at certain points throughout the term.

The role would be expected to work a mixture of mornings Monday, Thursday & Friday and in the evenings Monday to Friday. The role would be for an approx total of 25-30 hours for the right candidate. Flexibility with start and finish times, or additional hours at peak times throughout the year would be essential.

Our location:

Our studios are located in North Dubbo's industrial area: Unit 9-10/Corner of Bourke & River St Dubbo. We have 4 state of the art purpose build studios with dance flooring, barres, mirrors, air conditioning and specialist aerial rigging, as well as beautiful parent and student viewing areas.

What you'll be doing, the day to day:

Administration

• Using your excellent customer service skills to build loyal customer relationships to handle enquires that come through our studio via phone, email or social media
• Processing all general account tasks such a processing of government vouchers, direct debit and account maintenance.
• Processing all student administration updates to mailing lists and our studio app
• Maintaining all attendance records for students and teachers to ensure they are up to date and followed up where necessary
• Maintaining stock levels for uniforms, consumables, admin and teaching supplies
• Working on our extra special studio add-ons for students to ensure they have the most amazing experience being part of our Fierce family

Customer Service

• Being our front desk friendly face- being amazing with young children and adults alike.
• Always greeting our customers with your happy and enthusiastic disposition.
• Managing client accounts in our online dance studio management software
• Processing payments through our system
• Providing assistance with uniform selection and purchases
• Ensuring the presentation of the studios and waiting rooms are of a very high standard

The Extra Things:

• Being a social media paparazzi around the studio to capture all the moments to share with our Fierce Family
• Being part of our team for Events to support our team and students to showcase and grow Fierce
• Always be willing to step up and jump in when required to suppose the team on any extra tasks when and where required

All training will be provided.

The Ideal Candidate:

You need to be a self motivated and an excellent direction taker with a big personality. You know how to prioritise the most important tasks with minimal guidance and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.

You need to have excellent communication skills- you understand the nuances of email communication, and can handle even the most challenging situations with professionalism and warmth.

You need to have excellent grammar and punctuation- you pride yourself on catching every typo Have you found one yet in this advertisement?

You need to have customer empathy- imagining yourself in the customer's shoes, you need to repsond with empathy and have an ability to not take grumpy or tense comments personally. You see yourself as a bridge between company needs and customer needs. You know when it's appropriate to be friendly and accommodating and when to be firm.

Having some knowledge of dance is preferable. Whether it's from when you danced yourself when you were young, or as a parent of a student that has danced, a basic understanding of how a dance studio operates would be a plus.

What do you think? If you've just read this and it sounds like a great fit because you know you could completely own and deliver this role... We would love to learn more about you

Please submit your resume and a cover letter outlining why you would be the perfect fit for this role