Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia McArthur Full time $80,000 - $120,000 per year

Due to an increase in business, an opportunity now exists for an accomplished end-to-end EDI Order Coordinator to join a friendly & long-established team in the wholesale clothing sector. This is a buzzing office-based role, working closely with major clients in managing large order volumes through the EDI process from receipt to invoice.

This is the type of role that will see you as a focal coordination point between various stakeholders in the service process, both internally (Accounts Receivable, Operations & Supply, Sales & Marketing Departments) and externally - the larger retail clients (eg. Myer, David Jones, Target etc.)

As such, your good time management, attention to detail and fast problem-solving skills will be required on a daily basis. You'll need plenty of initiative and have the ability to develop product knowledge quickly in a fast-paced environment.

The right candidate will have:

  • Business customer service / Account Management background
  • A strong end-to-end EDI ordering system experience (eg. Salesforce, Zendesk, SAP, ORACLE, PRONTO)
  • The ability to handle clients and internal stakeholder demands effectively
  • A high level of proficiency in picking up new software
  • Strong written and verbal communication skills

With great scope for further personal and professional development with this large, highly-regarded organisation, it offers clothing discounts and modern facilities along with parking/public transport close by.

This is a 12 month, full-time role working normal business hours, looking to start in September. If it sounds like the perfect opportunity for you, please don't hesitate to hit apply or send a resume and cover letter to

Please note that only shortlisted candidates will be contacted.

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