Customer Service Officer

3 weeks ago

Melbourne, Victoria, Australia Cleanaway Waste Management Limited Full time
Overview

Join Australia's leader in sustainable, total waste management solutions.

Customer Service OfficerAbout Us

Joinus at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are seeking a dedicated Customer Service Officer to join our team in Dandenong South on a 12-month fixed-term contract. In this role, you'll manage a high volume of customer interactions across multiple channels.

Key Responsibilities
  • Manage high volumes of inbound calls, providing timely and professional assistance to customers.
  • Coordinate and schedule hard waste collection bookings efficiently.
  • Respond to customer enquiries received via email and the Cleanaway website, ensuring accurate and prompt resolutions.
  • Maintain and update customer records in our CRM system.
  • Collaborate with internal teams to ensure seamless service delivery.
About You
  • Previous experience in a customer service role, preferably in a call centre environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced setting.
  • A proactive approach to problem-solving and a commitment to customer satisfaction.
  • Attractive salary package
  • Flexible working arrangements
  • Paid parental leave
  • Great company benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more
Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Join us on our exciting journey towards a sustainable future.

We are looking for a full-time Customer Service Officer for a 12-month fixed-term contract based in Dandenong South.

Servicing our customers and communities across Australia with a focus on safety and quality

~330 sites including ~130 EPA Licensed Sites

Allow us to partner with customers large and small to help them achieve their sustainability goals

6100+ Vehicles

(Includes heavy and light road vehicles, site based industrial vehicles and trailers)

With one of the largest national fleets and a network of prized assets, we can service every corner of Australia

ASX100 listed

Strong performance doesn't just benefit investors it means we can provide surety to customers and our team

~242GWh generated in FY23

Just one of the ways we're making a sustainable future possible.


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