Client Service Manager

ABOUT NOVA:

NOVA Entertainment is Australia's fastest growing audio entertainment business, creating experiences loved and shared by audiences. NOVA Entertainment owns and operates the Nova Network, the most listened to metro network in Australia, which includes Nova 96.9 Sydney, Nova 100 Melbourne, Nova 106.9 Brisbane, Nova 919 Adelaide and Nova 93.7 Perth, in addition to Australia's premium intimate live music brand, Nova's Red Room.

NOVA Entertainment also owns and operates Australia's feel-good station, Smooth FM in Sydney, Melbourne, Brisbane, Adelaide and Perth, the talk station FIVEAA in Adelaide, Star 104.5 on the NSW Central Coast and the DAB+ stations - Smooth Relax, Smooth 80s, Smooth Vintage, Nova Throwbacks, Nova 90s, Nova Nation, and Coles Radio.

Our values are integral to who we are. We believe in creating and working in an environment that supports Unwavering Unity, Relentless Curiosity and Radical Empathy.

THE ROLE:

The Client Service Manager works within the Sydney Agency Sales Team and is responsible for ensuring an exceptional client experience through the implementation and delivery of our most valuable client advertising campaigns. This role's core priority is to ensure we meet our campaign commitments and achieve client objectives across integrated & content led campaigns and Tier 1 contracts. This role is central to strengthening both agency and direct client relationships by providing best in market service and seamless campaign execution.

Working effectively with internal teams and external partners is a vital success factor in this role as you are required to effectively manage multiple projects at once, balance internal and external priorities whilst maintaining a strong focus on achieving client outcomes.

What you will be doing and what skills you may have:

This role is critical in ensuring our valuable integration campaigns are delivered seamlessly, exceed client expectations, and drive measurable commercial success.

In summary:

• Lead the end-to-end implementation and service management of top-tier integration campaigns for the Sydney Agency Team.
• Manage client communications in partnership with Integrated Delivery to ensure smooth campaign execution and strong commercial outcomes.
• Oversee all campaign delivery tasks including kick-off decks, timelines, WIPs, internal/external comms, asset production, and Post Campaign Reports (PCRs).
• Coordinate launch elements such as Day 1 EDMs, airchecks, and real-time asset updates across campaigns.
• Deliver a premium client experience through regular updates and thoughtful gifting (e.g. cupcakes, studio tours, in-studio breakfasts).
• Optimise live campaigns to meet objectives and contractual commitments, and present wrap-ups with insights and recommendations.
• Collaborate cross-functionally with internal teams (Sales, Creative, Talent, Podcasting & Digital) to maximise integration outcomes.
• Identify and develop upsell opportunities and campaign extensions with Account Directors and the CREATE team.

To be successful in this role you will have:

• Proven experience managing integrated media or marketing campaigns in a fast-paced, client-facing role.
• Strong project management skills with the ability to handle multiple deadlines, stakeholders, and deliverables.
• Excellent communication and presentation skills, confident in leading client conversations and reporting outcomes.
• Ability to build strong internal and external relationships, driving collaboration and high service standards.
• Strategic thinking with a proactive approach to identifying commercial opportunities and service improvements.
• Skilled in reporting, using insights to craft campaign summaries, track performance, and recommend future solutions.

To support & reward your success in this role we will offer the successful candidate:

• A high-performance culture where you will work amongst a team that prides itself on being engaged, dynamic and able to leap over any obstacle put before it
• Exclusive early bird access to the biggest events & concerts across Australia
• Additional leave days: Anniversary & Loyalty leave, Give back Leave, Mental Wellbeing days
• Access to Learning and Development programs & internal opportunities
• Access to health and wellbeing initiatives (Nova's Life+ & Employee Assistance Program, mental health training programs)
• Amazing employee benefits from a huge variety of partners nationally (we don't want to boast, but it is a lot)
• Frequent staff lunches & survey celebrations (2025 is already shaping up to be a BIG year with some BIG wins)

This is a full-time, on-site position located in our Sydney studios. Our teams are dynamic, engaged and highly collaborative and being on-site will ensure your personal and professional career development. Depending on the needs of the business we welcome the opportunity to explore flexible work options where appropriate.

Nova Entertainment Diversity & Inclusion Commitment:

The Aim:

Promote a diverse workforce that invites people of all backgrounds to work and grow with us in their own unique way.

How we do it:

• Providing a work environment that embraces and values Diversity, Equity, and Inclusion - we have an active and ACRA Award-Winning D&I Committee that is passionate about ensuring Nova Entertainment supports and welcomes people from all abilities and all walks of life. This extends to our community work and sustainable charity initiatives.
• Supporting candidates that may have diverse needs by providing reasonable adjustments ensuring each candidate can put their best efforts into their application.
• By being allies of the LGBTIQA+ community and members of the Welcome Here initiative
• Best utilising our membership and guidance of the Diversity Council of Australia

@welcomehereproject #FollowTheRainbow #ACONWelcomeHere

What's next?

• PLEASE ATTACH YOUR RESUME AND A COVER LETTER STATING WHY YOU ARE INTERESTED IN THIS OPPORTUNITY
• Successful applicants will be contacted within 5-10 working days.
• Our interview process will involve a telephone interview initially followed by up to 2 face-to-face interviews that may involve a panel and a prepared presentation
• Police Checks may be required.
• Please reach out during the application process if you think you may require any considerations for the recruitment process.

Respectfully, No Recruitment Agencies