Client Services

1 week ago

Sydney, New South Wales, Australia woolcottst Full time
Client Services & Sales Representative – Luxury Apparel | Sydney CBD

$70–$80k Base + Uncapped Commissions | OTE $120k–$135k+

Turn Conversations Into Premium Appointments with Sydney's Leading Custom Tailor


Woolcott St is Sydney's leading custom menswear brand — crafting bespoke suits, shirts, and wardrobes for top professionals across real estate, law, finance, and tech.

We're looking for a polished, energetic Client Services & Sales Representative to join our Sydney CBD team. In this role, you'll be the first point of contact for new enquiries and existing clients — guiding them through our services, qualifying leads, and scheduling in-person appointments for our Tailors and Sales Consultants.

This is the perfect opportunity for a motivated communicator who loves turning warm conversations into tangible results — while representing one of Australia's most respected luxury brands.


What You'll Do
  • Engage inbound leads and new enquiries via phone, SMS, and email
  • Qualify and convert enquiries into in-person showroom appointments
  • Re-engage past clients and lapsed leads to create new booking opportunities
  • Support our Tailors and Sales Team with pre-appointment follow-ups and client coordination
  • Maintain accurate CRM records (HubSpot) and manage your daily pipeline
  • Work closely with Sales Leaders and Founders to continually refine the client journey

What We're Looking For
  • At least 2–5 years' experience in sales, appointment setting, or client services
  • Demonstrated experience in high-value sales with transactions
  • Confident communicator — polished, professional, and great on the phone
  • Organised and proactive with strong follow-up discipline
  • Comfortable engaging with high-income professionals and luxury clients
  • CRM experience (HubSpot preferred) and a passion for high-quality service
  • Proficiency in HubSpot CRM system specifically required for lead tracking and pipeline management
  • Must hold Australian work rights and authorisation to work in Australia

What We Offer
  • $70–$80k base salary + uncapped performance bonuses (OTE $120k–$135k+)
  • A steady flow of warm leads from our high-performing marketing team
  • Premium Sydney CBD showroom and modern workplace culture
  • Direct mentorship from company Founders and Sales Leaders
  • Growth path into senior client management or sales consultant roles

About Woolcott St

Woolcott St is a Sydney tailoring house specialising in custom suits, shirts, smarter casuals and building wardrobes for business professionals, weddings and special events.

With over 700 five-star reviews and thousands of loyal clients, we pride ourselves on craftsmanship, service, and building relationships that last.


Ready to Build Your Career in Luxury Sales?

If you're polished, motivated, and love helping clients take the next step — apply now with your CV and a short cover letter.

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