Customer Service Officer

4 days ago

Kilsyth, Victoria, Australia Visy Full time $60,000 - $90,000 per year

If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you

  • Highly autonomous role within a supportive and collaborative team culture
  • Outstanding long-term career pathways within a market leader
  • Thrive in this truly dynamic, permanent full-time role

Visy is powering the circular economy, closing the loop between packaging, remanufacturing, and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations - predominantly in Australia and New Zealand.

We believe materials are not recycled until they've been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics, and metals from households and businesses and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles, and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand's food and beverage packaging industry.

The opportunity:

As our new Customer Service Officer, based full-time on-site in Kilsyth you will play an important part in our relentless pursuit of customer satisfaction. This is a busy and highly varied role. You will be constantly challenged while managing customer relationships effectively, and in line with Visy Values.

Reporting to the Customer Service Manager, key responsibilities will include, but not be limited to:

  • Customer support and relevant interaction across email and phone
  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.
  • Order management in a timely and accurate manner

What you will bring to the team:

  • Have solid experience in Customer Service (within the manufacturing industry will be a strong advantage)
  • Possess exceptional communication skills to establish meaningful relationships with internal and external customers
  • Have the ability to maintain a high level of accuracy, coupled with a strong team attitude
  • Be a highly motivated, driven and organised individual who thrives within a fast-paced environment
  • Proficiency in Microsoft Office Suite and CRM systems

What you'll love when you join us:

  • Sustainability:
    Contribute to sustainability initiatives that are effective.
  • Supportive Environment:
    Be part of a team that values safety, respect, and collaboration.
  • Career Growth:
    Opportunities for further training and career advancement within the company

Ready to make a difference? Apply now and be a key player in shaping our future

You will be required to meet Visy's employment criteria, which will include a criminal history check.

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