Customer Service Officer

6 days ago

Kilsyth, Victoria, Australia Visy Full time $60,000 - $90,000 per year

If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you

  • Highly autonomous role within a supportive and collaborative team culture
  • Outstanding long-term career pathways within a market leader
  • Thrive in this truly dynamic, permanent full-time role

Visy is powering the circular economy, closing the loop between packaging, remanufacturing, and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations - predominantly in Australia and New Zealand.

We believe materials are not recycled until they've been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics, and metals from households and businesses and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles, and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand's food and beverage packaging industry.

The opportunity:

As our new Customer Service Officer, based full-time on-site in Kilsyth you will play an important part in our relentless pursuit of customer satisfaction. This is a busy and highly varied role. You will be constantly challenged while managing customer relationships effectively, and in line with Visy Values.

Reporting to the Customer Service Manager, key responsibilities will include, but not be limited to:

  • Customer support and relevant interaction across email and phone
  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.
  • Order management in a timely and accurate manner

What you will bring to the team:

  • Have solid experience in Customer Service (within the manufacturing industry will be a strong advantage)
  • Possess exceptional communication skills to establish meaningful relationships with internal and external customers
  • Have the ability to maintain a high level of accuracy, coupled with a strong team attitude
  • Be a highly motivated, driven and organised individual who thrives within a fast-paced environment
  • Proficiency in Microsoft Office Suite and CRM systems

What you'll love when you join us:

  • Sustainability:
    Contribute to sustainability initiatives that are effective.
  • Supportive Environment:
    Be part of a team that values safety, respect, and collaboration.
  • Career Growth:
    Opportunities for further training and career advancement within the company

Ready to make a difference? Apply now and be a key player in shaping our future

You will be required to meet Visy's employment criteria, which will include a criminal history check.

  • Customer/Product Support

    13 hours ago

    Kilsyth, Victoria, Australia Charles River Laboratories Full time $104,000 - $130,878 per year

    For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills...

  • Administration Officer

    2 days ago

    Kilsyth, Victoria, Australia Palm Grove Preschool Centre Inc Full time $45,000 - $60,000 per year

    Administration OfficerPosted by Palm Grove Preschool Centre Inc on 08 May 2025OrganisationPalm Grove Preschool Centre IncFor ProviderPalm Grove Preschool Centre Inc.Closing date Primary roleAdministratorPosition typePart-timeLocationKilsythStateVICAbout the Centre/ServiceThis is a part-time position for an organised and friendly Administration Officer...

  • Food Service Assistant

    3 days ago

    Kilsyth, Victoria, Australia Australian Unity Full time $45,000 - $65,000 per year

    What's on Offer:We value our Residential Communities teams and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:Enjoy additional yearly Well-Being and Community leave days14 week paid parental leave, with equal benefit for both parentsAttractive employee discounts on Australian Unity Private Health and...

  • In-House Sales Representatives and Customer Service

    2 weeks ago

    Kilsyth South, Victoria, Australia Car Builders Full time $65,000 - $85,000 per year

    Car Builders, KilsythAbout UsCar Builders is a leader in the Australian automotive aftermarket industry, specialising in high-performance thermal and acoustic insulation products for cars, 4WDs, trucks and vans. Based in Kilsyth, we are an established yet rapidly growing company driven by a passionate team and a culture of continuous improvement.The...

  • JD Edwards Finance Business Analyst

    4 days ago

    Kilsyth, Victoria, Australia ARB Full time $90,000 - $120,000 per year

    At ARB, we're not just a brand; we're a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...

  • Local & Interstate Truck Driver

    4 days ago

    Kilsyth, Victoria, Australia Mt Evelyn Logistics Full time $60,000 - $80,000 per year

    About the role As a Local & Interstate Truck Driver with Mt Evelyn Logistics', you will play a crucial role in the company's road transport operations. This casual position is based in Kilsyth VIC 3137, and involves the delivery of Nursery Plants & Products across local and interstate routes.What you'll be doingSafely operate heavy rigid trucks to transport...

  • Senior PCA

    1 week ago

    Kilsyth, Victoria, Australia Australian Unity Full time $60,000 - $90,000 per year

    Company description: Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...

  • Outside of School Hours Care Coordinator

    4 days ago

    Kilsyth, Victoria, Australia TheirCare Pty Ltd Full time $60,000 - $80,000 per year

    Join TheirCare as an OSHC Coordinator and Make a Real ImpactFounded in 2017, TheirCare has grown from a single flagship service in Melbourne to delivering high-quality Outside School Hours Care (OSHC) and Holiday Programs across Australia. Our mission is to enrich communities and support families throughout the year.Why Work with TheirCare?TheirCare have...

  • Team Leader

    4 days ago

    Kilsyth, Victoria, Australia MiCare Full time $90,000 - $120,000 per year

    Make a lasting impact in a values-driven organisation supporting diverse communitiesMiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and...

  • Team Leader

    3 days ago

    Kilsyth, Victoria, Australia MiCare Full time $80,000 - $120,000 per year

    Make a lasting impact in a values-driven organisation supporting diverse communitiesMiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and...