Victim Services Program Officer

Job description

Agency Attorney-General's Department Work unit Crime Victims Services Unit

Job title Victim Services Program Officer Designation Administrative Officer 6

Job type Full time Duration Ongoing commencing 01/12/2025

Salary $96,620 - $107,721 Location Darwin

Position number 48606 RTF Closing 29/09/2025

Contact officer Lauren Collier, A/Director on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Provide high level assistance, advice, research, project support and quality control to the Director Crime Victims Services Unit for statutory

functions related to the Victims Register, Debt Recovery and Crime Victims Advisory Committee.

Context statement

The CVSU supports victims of crime in providing statutory functions under the Victims of Crime Rights and Services Act 2006 and the Victims

of Crime Assistance Act 2006; including the operation of the Victims Register, Debt recovery and promotion of the Charter of Victims Right.

The Victim Services Program Officer (VSPO) leads a small team to ensure accurate and timely provision of information to victims and

establishes and maintains stakeholder relationships to provide continual service and policy delivery.

Key duties and responsibilities

1. Manage the operations of the Victims Register and Debt Recovery team to ensure compliance with statutory obligations and

departmental policies.

2. Deliver high-quality advice and guidance to internal and external stakeholders on legislation governing the Victims Register and Debt

Recovery functions.

3. Provide leadership and supervision to a small team, including workload management, performance reviews, recruitment, and

professional development.

4. Provide secretariat support to the Crime Victims Advisory Committee, including preparing meeting materials, drafting reports, and

managing committee administration.

5. Establish and maintain effective relationships with a broad range of stakeholders to support departmental priorities and improve

service delivery.

6. Undertake research, policy analysis, and evaluation to inform practice and contribute to briefings, ministerial correspondence, and

consultation materials.

7. Work in collaboration with key stakeholders to develop and maintain systems to ensure the availability of accurate and timely data to

support internal and external monitoring and reporting.

Selection criteria

Essential

1. Demonstrated ability to effectively lead and manage a team for the achievement of common objectives.

2. Highly effective oral and written communication skills to interact with a wide range of stakeholders, including victims of violent crime,

support groups, service providers and other Government agencies.

3. Well-developed ability to plan and coordinate high workloads with changing priorities, with high-level problem-solving skills and ability

to use initiative.

4. Well-developed cross-cultural awareness and the ability to relate appropriately to people from a wide range of socio-economic

backgrounds.

5. Well-developed ability to work autonomously and as part of a team.

6. Well-developed ability to interpret and apply legislation.

7. Demonstrated ability to research and analyse information and prepare relevant advice, recommendations, correspondence and

briefings.

Desirable

1. Knowledge of trauma informed practice in dealing with victims of crime.

Further information

The successful applicant will be required to undergo a criminal history check. A criminal history will not exclude an applicant from this

position unless it is a relevant criminal history. A completed pre-employment form is to be submitted with your online application, to assist

the selection panel in assessing your application.