Account Manager

2 days ago

Launceston, Tasmania, Australia VJAM Full time $60,000 - $120,000 per year

About VJAM

Since 1985, VJAM has been Tasmania's leading production company, delivering world-class sound, lighting, vision, and staging solutions across the state. We've had the privilege of working with international acts like Red Hot Chili Peppers, Adam Lambert, and Tom Jones, as well as major festivals including Dark Mofo, Mona Foma, and Summersalt.

As an authorized dealer for premium brands including D&B Audiotechnik, Martin, Yamaha, and more, we pride ourselves on delivering exceptional technical solutions and unforgettable event experiences.

The Opportunity

We're seeking a dynamic Account Manager to join our tight-knit team. This role is perfect for someone who thrives in the fast-paced events industry and wants to be at the forefront of the Tasmanian production industry.

You'll manage client relationships across corporate events, festivals, live music productions, and theatrical performances, with project values ranging from $1,000 to $150,000+.

Key Responsibilities

·      Client Relationship Management: Build and maintain strong relationships with corporate clients, event organisers, venues, and festival promoters

·      Project Coordination: Oversee events from initial inquiry through to successful delivery, liaising between clients and our technical team

·      Sales & Business Development: Identify new opportunities, prepare quotes, and grow our client base across Tasmania

·      Event Planning Support: Work with clients to understand their technical requirements and recommend appropriate sound, lighting, vision, and staging solutions

·      Stakeholder Management: Manage expectations and communicate effectively with diverse stakeholders, particularly for hybrid and video conferencing events

·      Account Growth: Develop existing accounts and create package deals that bundle multiple services

·      Timeline Management: Coordinate projects ranging from 24-hour turnarounds to week-long complex productions

What We're Looking For

Essential: -

·      Proven experience in account management, sales, or client services (events/production industry highly desirable)

·      Exceptional communication and interpersonal skills

·      Strong organisational abilities with attention to detail

·      Ability to manage multiple projects simultaneously

·      Understanding of client needs and ability to translate them into technical solutions

·      Valid driver's license

Desirable: -

·      Knowledge of event production, AV equipment, or technical services

·      Existing relationships within Tasmania's events, corporate, or hospitality sectors

·      Experience with CRM systems and project management tools

·      Understanding of sound, lighting, vision, or staging equipment

Personal Attributes: -

·      Proactive and solutions-focused mindset

·      Calm under pressure with excellent problem-solving skills

·      Team player who can also work independently

·      Passionate about delivering exceptional client experiences

·      Enthusiastic about live events and production

What We Offer

·      Join Tasmania's premier and most respected production company

·      Work with world-class equipment from brands like D&B Audiotechnik, Blackmagic, Ayrton, and Martin

·      Diverse project portfolio from intimate corporate events to major international touring acts

·      Collaborative and diverse team environment

·      Opportunity to be part of Tasmania's most exciting events and festivals

·      Competitive salary package

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