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Branch Administrator/Work Coordinator

2 weeks ago

Hobart, Tasmania, Australia Grosvenor Engineering Group Pty Ltd Full time $60,000 - $80,000 per year

Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.

With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

Due to continued growth, we are seeking aBranch Administrator / Work Coordinatorto join our team in Hobart, TAS.

The Role:

Work Coordination & Scheduling – Plan, Schedule, and Allocate.

  • Prioritize and assign work orders to technicians and subcontractors based on urgency and client requirements.
  • Monitor and ensure timely completion of planned and reactive maintenance in accordance with SLAs and KPIs.
  • Manage inbound calls from clients and technicians.

Client & Technician Communication

  • Act as the main point of contact for client inquiries, job updates, and service requests.
  • Provide support to technicians by ensuring they have the correct job details, materials, and resources.
  • Respond to urgent breakdowns and emergency service requests, coordinating quick resolutions.

Administration & Compliance

  • Maintain and update client portals, ensuring accurate data entry for compliance and reporting.
  • Generate and manage work orders, reports, and purchase orders in internal systems.
  • Assist with subcontractor coordination, ensuring proper documentation and compliance.
  • Action and update branch timesheets

Selection Criteria:

  • Previous experience working in a customer service based role
  • Ideally has exposure in the Service industry - however not essential
  • Confident with technology and can work within bespoke in house systems, including MS Word, Excel and Outlook
  • Willingness to learn, with excellent communication skills
  • Strong time management skills and attention to detail
  • Possess a positive, proactive customer focused approach
  • Graduates encouraged to apply, with training facilitated for the right candidate

Why Grosvenor?

Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients