Assistant Branch Manager

2 days ago

Hobart, Tasmania, Australia Middendorp Electric Group of Companies Full time $80,000 - $120,000 per year

About us

With a National network of over 100 branches, Middy's is the largest
independent electrical wholesaler in Australia and have been in business for
over 90 years.

Our size and geographic diversity provides career options in broad and
diverse employment areas throughout Australia. Supported by our core values our
focus on customer service and innovation is leading the industry in staff
development and customer satisfaction. This is a great time to join our
flourishing company.
 

The Role

Reporting
to the Branch Manager, we are seeking an ambitious and motivated person to provide
operations leadership to the team in our Hobart Eastern Shore (Mornington) branch.  You will be passionate about building a
strong, customer-focused team that keeps raising the standards in delivering
excellent customer service. This means leading from the front, showing initiative,
and being actively involved in all aspects of Branch operations.

This
is not a role for people that like managing from a computer in an office.

Duties
include:

·      Managing day to day operations of the Branch, so the Branch Manager can
focus on active business growth

·      Coaching the team to provide customers with exceptional service that grows
profitable relationships. Building strong team morale so that everyone works together
with a proactive customer mindset

·      Overseeing Branch operations procedures to ensure the right disciplines and
structures are in place to drive consistency, cost effectiveness and practical
outcomes.  Working with the team to
implement continuous improvements and efficiencies. Examples: counter service, quoting
and customer orders, inventory management, credit management, branch
presentation, delivery service, problem solving, product knowledge

·       Running and analysing daily reports and working with the team to action
and follow-up tasks

·       Supporting the Branch Manager with staff training and development

·       Ensuring company compliance standards are followed.
 

Required
skills and attributes:

·       Ability to build long term relationships with customers

·       Prior experience in a role with high volume regular loyal customer
contact

·       Successful and proven leadership skills

·       Ability to coach and influence other team members in day-to-day
operations

·      
Ability to introduce and implement
policies and procedures, to ensure high customer service standards are met.

·       Ability to finish tasks, working with the team to get the 1%ers done.

·       Ability to make sound business decisions and resolve problems
 

Customer
service focused and a desire to develop your skills and knowledge. Industry
experience is not essential.  This role
has plenty of variety. 

Middy's is an
equal opportunity employer.
 

You
will need to be able to perform manual handling tasks and available to work
some Saturday mornings.
 

Company Benefits
·       Uniforms supplied

·       Career advancement opportunities

·       Inhouse training programs
 

The
successful candidate will be required to undergo a pre-employment medical
including Drug & Alcohol screening and agree to a National Criminal History
Check.
 

To super-charge
your career, apply now.

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