Business Systems Lead

2 weeks ago

Brompton, South Australia Detmold Group Full time $120,000 - $180,000 per year

We are looking for a strategic and hands-on Business Systems Lead to drive the performance, integration, and continuous improvement of our business systems. This role is central to enabling our sales teams with the tools, data, and systems they need to deliver exceptional customer experiences and achieve revenue growth.

You will lead the optimisation of CRM platforms, sales automation tools, and customer data systems, working closely with sales, marketing, and other stakeholders to ensure technology supports business goals and drives commercial outcomes.

Key Responsibilities

  • Lead the management and enhancement of Salesforce CRM and other sales enablement platforms.
  • Collaborate with sales and marketing teams to understand business needs and translate them into system solutions.
  • Drive automation, data integration, and reporting capabilities to support lead generation, pipeline management, and customer engagement.
  • Ensure system reliability, data accuracy, and higher user engagement across platforms.
  • Manage vendor relationships and oversee system upgrades, integrations, and support.
  • Provide training, documentation, and support to sales users to maximise system value.
  • Monitor system performance and identify opportunities for improvement and innovation.

About You

  • Proven experience in business systems leadership within a sales-driven environment.
  • Strong understanding of sales processes, CRM platforms, and customer lifecycle management.
  • Hands-on experience with CRM implementation, configuration, and optimization.
  • Excellent stakeholder engagement and communication skills.
  • Analytical mindset with a focus on commercial outcomes and continuous improvement.
  • Ability to lead cross-functional teams and manage multiple priorities

Qualifications & Experience

  • Bachelor's degree in Information Systems, Business, or a related field.
  • 5+ years of experience in business systems or CRM management in a sales or customer-focused organisation.
  • Experience with platforms such as Salesforce, or similar

Why Join Us?

At Detmold Group, we're committed to creating a safe, inclusive, and high-performing workplace. You'll be part of a team that values innovation, supports professional growth, and makes a meaningful impact across our global operations. In this role you will directly influence how our teams operate and engage with customers. You will work with passionate professionals, modern platforms, and have the opportunity to shape how technology supports commercial success across the organisation.

Confidential questions? Reach out to our Talent Acquisition Partner at 

We're proud to be a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.

About us

The Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Employee safety is our priority, and we want our people to be 100% SAFE and WELL.

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