Claims Officer

Primary Details

Time Type: Full timeWorker Type: Employee

Claims Officer - Liability Claims

• Brisbane location
• Permanent Full Time role

The opportunity

An opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.

Your new role

QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our QLD Liability Claims space.

This role is pivotal to the team's success, proactively supporting our claims philosophy and strategy, managing end to end personal injury and property liability claims and acting within legislative requirements to support the QLD Liability Claims unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

• Effectively manage Queensland liability claims with a proactive approach, ensuring accurate assessment, validation, and timely resolution, delivered with professionalism and attention to detail.
• Interpret policy coverage to assess claim eligibility, escalating complex issues when necessary.
• Build and maintain strong relationships with insured parties, brokers, investigators, solicitors, and the general public.
• Ensure compliance with all relevant statutory guidelines, standards, and privacy requirements.
• Initiate and complete recovery actions from third parties where applicable.
• Conduct regular self-audits of claims files to support positive internal audit outcomes.
• Respond to enquiries in a timely, accurate, and courteous manner, maintaining professionalism and confidentiality.

About You

To be successful in this role, you will have:

• Legal qualifications are beneficial but not essential, with a strong background in Public Liability and Personal Injury claims preferred.
• Proven experience in dispute resolution, including Informal Settlement Conferences, Mediations, Trials, and alternative dispute resolution processes.
• Strong technical expertise in managing diverse claims portfolios (bodily injury, property damage, product liability) and interpreting investigation reports for sound decision-making.
• Understanding of underwriting procedures and policy wordings across a diversified liability portfolio.
• Ability to collaborate effectively with external providers such as lawyers, loss adjusters, and consultants.
• Commitment to industry standards, including the General Insurance Code of Practice, and the ability to build and maintain strong client relationships.

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 01/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.