Claims Officer

3 days ago

Brisbane, Queensland, Australia AAM Corporate Pty Ltd Full time $60,000 - $90,000 per year

About the Company

You would be working for AAMC - Australian Accident Management Commercial - Australia's No. 1 accident management company with a strong focus on Motor Loss Assessing.

AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and 'hands on' leaders who are there to support your success

AAMC Team Values

Our staff members support and shape the culture of AAMC by promoting and modelling our Team Values of:

  • Enjoy – We enjoy what we do and constantly strive for success as a team
  • Passion - Putting what's best for our clients, their customers, and each other is at the heart of everything we do
  • Integrity – We act with humility and foster an environment where people can put forward ideas to make a difference
  • Curiosity – We explore ideas and are always looking for new ways to make AAMC the best it can be

About the Role - 100% Work from Home

We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment. People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.

You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process. You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.

Daily responsibilities are varied and include:

  • Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc.)
  • Reconciliation of accounts receivable
  • Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders
  • Assist insurers with recovery action
  • Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)

Skills & Experience

Essential

  • Insurance experience
  • Intermediate knowledge of Microsoft Office suite, including Outlook
  • Demonstrated exceptional customer service
  • Strong verbal communication skills
  • Attention to detail
  • Ability to interact in a diverse environment

Advantageous

  • Claims management/assessing experience
  • Ability to work independently and within a team
  • Demonstrated time management skills in a fast-paced environment
  • Ability to rapidly adapt to seasonal workflow.

Remuneration

Hourly Rate reflective of experience + Super

Work Type

Full time permanent positions available immediately. 

Culture & Benefits

AAMC prides itself on its professional yet friendly culture where everyone has a 'can do' approach and a focus on the provision of our unique and exceptional customer service.

A comprehensive training and mentoring program on offer for the successful applicant and also continuous learning and development opportunities available.

Location

Work from your home-based office full time. 

How to Apply

Click on "Apply Now".  Important: Please provide a cover letter stating your experience in managing an insurance claim, accompanied by a resume indicating all insurance experience.

If suitable applications are received, this position may be filled earlier.

Successful applicants will be required to obtain a National Australian Police Check

  • Claims Officer

    1 day ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time $60,000 - $90,000 per year

    As a Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss...

  • Claims Officer

    7 days ago

    Brisbane, Queensland, Australia Austbrokers Comsure Full time $60,000 - $90,000 per year

    About the role We are seeking a driven and detail-oriented Claims Officer to join our dynamic team at Austbrokers Comsure in Brisbane. In this full-time position, you will play a crucial role in processing and managing insurance claims, ensuring our clients receive prompt and efficient service. With a focus on providing exceptional customer experience, this...

  • Claims Officer

    3 days ago

    Brisbane, Queensland, Australia QBE Full time $90,000 - $120,000 per year

    Claims Officer - Liability ClaimsBrisbane locationPermanent Full Time roleThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.Your new roleQBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our QLD Liability...

  • Claims Officer

    3 days ago

    Brisbane, Queensland, Australia QBE Full time $90,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeClaims Officer - Liability ClaimsBrisbane locationPermanent Full Time roleThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.Your new roleQBE Insurance currently have the opportunity to join the business in...

  • Claims Officer

    3 days ago

    Brisbane, Queensland, Australia Jobs via eFinancialCareers Full time $90,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeClaims Officer - Liability ClaimsBrisbane locationPermanent Full Time roleThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.Your new roleQBE Insurance currently have the opportunity to join the business in...

  • Claims Officers

    7 days ago

    Brisbane, Queensland, Australia Blake Oliver Full time $60,000 - $90,000 per year

    Blake Oliver Recruitment is seeking applications for Claims Officer positions with a leading insurance company. This organisation is expanding one of their Brisbane based claims teams and can offer the roles on a contract or permanent basis.  We are seeking customer orientated applicants with property claims experience who enjoy working in a fast-paced...

  • Claims Officer

    3 days ago

    Brisbane, Queensland, Australia QBE Insurance Group Full time $80,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeClaims Officer - Liability ClaimsBrisbane locationPermanent Full Time roleThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team. Your new roleQBE Insurance currently have the opportunity to join the business in...

  • Claims Management Officer

    2 weeks ago

    Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $90,000 per year

    Create impact as a Claims Management OfficerFrom September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.  YOUR...

  • Claims Management Officer

    1 day ago

    Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $100,000 per year

    Make a difference as a Claims Management Officer – MotorFrom September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our...

  • Claims Management Officer

    5 days ago

    Brisbane, Queensland, Australia IAG AUS Full time $90,000 - $120,000 per year

    ormaltextrun\>Create impact as a Claims Management Officer - Property ormaltextrun\>RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began...