Claims Management Officer Motor Claims

3 hours ago

Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $120,000 per year


•    Make a difference as a Claims Management Officer – Motor (RACQ Insurance)

RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG.

Your Role
You'll deliver end-to-end claims management for complex motor claims, ensuring timely, efficient, and member-focused outcomes. You'll assess liability, apportionment, and quantum, manage credit hire and recovery processes, and respond to legal demands. You'll also collaborate with internal teams and external partners to drive strategic outcomes, support continuous improvement, and contribute to a high-performing, member-first culture.

This full-time opportunity, based in Meanjin (Brisbane), offers a hybrid work environment with core hours 8:30am to 5:00pm, Monday to Friday. You'll be required to maintain flexibility in your availability to attend scheduled meetings and training sessions as needed.

About You


•    Experience managing complex motor claims, including liability and quantum (including loss of income /demurrage)

•    Knowledge of credit hire and recovery processes, ideally from a defendant view

•    Strong analytical skills and the ability to work independently

•    A collaborative approach with great stakeholder engagement

•    Solid understanding of the end-to-end claims journey and key operational processes

Applications close Sunday 2nd November 

Joining RACQ you'll have access to a raft of benefits from across the Group: 


•    Boosted superannuation with 13% as standard 

•    Up to 50% off personal insurance, including home and motor insurance 

•    5 myLeave days per year on top of annual leave

•    Work from home and many more flexibility options with myFlex  

•    Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
*employment type eligibility criteria apply

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
 
We're ready for you. Apply today.  

Learn more about who IAG is here.

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