Systems Support Administrator

2 weeks ago

Brisbane, Queensland, Australia Synapse Full time $60,000 - $80,000 per year

About Synapse:

Synapse is Australia's voice of brain injury. We use our voice to create awareness, education, support, and advocate for people living with brain injury. We know that the pathways for people living with brain injury can amplify vulnerabilities and frustrate choices and self-determination.

The impact of brain injury can cause or amplify difficulties with mental health, lack of housing, connection with the justice system, family and domestic violence, and limited employment opportunities. Synapse's work addresses these underlying issues through knowledge and training, community engagement and tailored informational tools.

Why You'll Love Working With Us

  • Work with Purpose – Your skills won't just keep the systems running, they'll help amplify the voice of people living with brain injury.

  • Trendy Location – Nestled in the heart of West End, with amazing coffee shops, and local eateries just steps away.

  • Easy Commute – Convenient access to public transport i.e. bus, train, and City Cat options nearby.
  • Salary Packaging – Maximise your take home pay with access to salary sacrifice options.
  • Onsite Parking – For extra convenience upon roster availability

What the Role Involves:

As a Systems Support Administrator, you'll be the first point of contact for business systems users, managing and supporting our primary CRM (Salesforce) and other critical organisational systems. You'll help ensure our systems improve our efficiency and add value to the quality of our work and impact on people's lives.

You'll assist to ensure training resources and user guides meet user needs, assist in reporting and data analysis capability, troubleshoot day to day issues.

Other role responsibilities include:

  • Monitoring and supporting the use and application of relevant systems including data hygiene, dashboarding, and report creation.
  • Liaise with other departments to ensure system oversight and robust training and guidance materials for users.
  • System troubleshooting and liaising with external providers for updates and support.
  • Assisting development projects to enhance system capability

For more information about the position, please refer to the job description:

Please note: This role is a permanent role offering part-time hours (3 days per week).

About You:

To be considered for this role you will need:

  • Degree in Information Technology, Business Systems, Computer Science, or a related field (or equivalent practical experience).
  • Minimum 1-2 years' system administration, user support, or IT service delivery experience.
  • Proficiency with CRM platforms (Salesforce preferred), Microsoft 365 and familiarity with database management.
  • Strong understanding of system processes, data integrity, and compliance requirements.
  • Excellent written and verbal communication skills, with the ability to translate technical information for non-technical users.
  • Strong problem-solving, analytical, and troubleshooting skills with a focus on customer service.
  • Demonstrated ability to manage priorities, work collaboratively across teams, and maintain attention to detail in a fast-paced environment.
  • Commitment to confidentiality, integrity, and continuous learning.
  • Working rights within Australia
  • Must either hold or be eligible to obtain a current National Police Certificate.

How to Apply:

Please submit your CV and a Cover Letter addressing the 'About You' section of this advert by selecting "Apply for this Job".

As we plan to move to the interview and appointment stage promptly, we urge all suitable candidates to submit their application as early as possible.

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