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Booking Coordinator

2 weeks ago

Australia Northern Health Australia Full time $60,000 - $90,000 per year

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast

Northern Health are seeking applications from motivated and suitably experienced Booking Coordinator to join the Transcultural and Language Services (TALS) team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park and Coburg.

About the Role:

The TALS Booking Coordinator holds a pivotal position in efficiently coordinating interpreting services at Northern Health. Their primary responsibilities include allocating in-house and external resources in line with Northern Health procedures, while also ensuring scheduling the in-house interpreters' shifts, timely communication of interpreter attendance and following up on interpreting agency bookings. With a strong focus on customer service, the Booking Coordinator handles TALS phone calls and email enquiries, providing prompt assistance and delivering operational support to ensure the smooth delivery of interpreting services across all modalities, including onsite, video, and telephone. Additionally, the Booking Coordinator actively contributes to the generation of booking activity reports and works collaboratively with interpreters, interpreting agencies, hospital staff and consumers to maintain a smooth delivery of language services at Northern Health.

To be successful in this role you will have:

  • Proven experience in a similar role, preferably in a healthcare or hospital setting.
  • Proficiency in relevant computer applications and scheduling software.
  • Familiarity with the medical language services profession.
  • An understanding of the role of the interpreter in a Culturally and Linguistically Diverse (CaLD) patient health care encounter.
  • Familiarity with medical terminology and understanding of healthcare procedures and processes.

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you.

For further details, please refer to the Position Description. Alternatively, you can contact David Le, TALS Manager via email

Applications close 2 September 2025

Shortlisting will commence immediately for this vacancy. If an appropriate candidate is sourced, the advertising may close early, thus we advise you to apply right away.

TALS is committed to building a culturally diverse staff to represent the populations we serve. People of colour, women, immigrants, people with disabilities and members of the LGBTQA+ community are strongly encouraged to apply.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

  • Health and Wellbeing programs, including our new 'Thrive' program
  • Flexibility in the workplace and extra leave options and support
  • An inclusive and culturally safe space
  • Access to salary packaging, EAP, our online library and onsite car parking

Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.