Level 3 Support

2 weeks ago

Newport, New South Wales, Australia Love Your Work Full time $100,000 - $150,000 per year


Job Description:

Managed Services organisation with a collaborative, diverse and dynamic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team.

The role

  • To support and manage modern workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
  • You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.

Responsibilities

  • Technical client engagement and customer service - manage client solutions end to end
  • Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
  • Ensure that all systems are scalable, reliable, efficient and secured.
  • Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
  • Onboarding of new customers with detailed infrastructure auditing.
  • Automate tasks and monitor their effectiveness.
  • Mentor and coach junior engineers
  • Technical Lead overseeing project delivery working closely with the Project Manager

Ideal Candidate

  • Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
  • Industry Certificates will be highly regarded, preferably MS-900.
  • Managed Services experience is essential
  • Excellent troubleshooting and problem solving abilities
  • Collaborative and supportive - a true team player and leader

Essential Technical Skills

  • Mastery of Microsoft Office 365
  • Solid understanding of Modern Management tools such as Intune, AutoPilot and Defender.
  • Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.

This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits.



AU$ 100, ,000.00
Australian Dollar)

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