Principal Resolution Officer

11 hours ago

Brisbane, Queensland, Australia Office of the Health Ombudsman Full time $120,000 - $150,000 per year

In this role you will:

  • Lead and coordinate ongoing performance and continual improvement of the local resolution and conciliation functions to ensure they support the OHO to meet its strategic objectives and legislative requirements.
  • Oversee complex and sensitive health complaints, ensuring timely and effective resolution with a focus on a person-centred and trauma informed framework.
  • Provide guidance on alternative dispute resolution strategies, while mentoring and supporting resolution team members to develop effective case management skills, including the ability to lead conciliations.
  • Interpret, apply and communicate the requirements of the Health Ombudsman Act 2013 and associated policy and legislation utilising sound administrative decision-making practices.

The Principal Resolution Officer position requires a qualification in conciliation or mediation to enable them to be appointed as a Conciliator under section 286 of the Health Ombudsman Act 2013 (HOA).

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

  • Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
  • Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
  • Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
  • All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE – scroll down and click the 'APPLY ONLINE' button. If you are reviewing this position on SEEK, please click on the apply button above and you will be able to review the role profile and apply ***

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