ward officer

Personnel Area:
Governance and Legal Services

Branch:
Governance, Council and Committee Services

Salary Range:
AUD $85, $94,825.00 per annum plus Superannuation

(Remuneration is based on full-time positions)
Work Type:
Temporary Full Time

Duration:
Fixed term contract up until the next quadrennial election in early 2028 with the possibility of extension

Location:
Marchant Ward Office (this role is 5 days in person at the Marchant Ward office)

Flexible work options may be considered

This role will include after hours or weekend work by agreement.

Commencement:
January 2026

About Marchant Ward:
Marchant Ward is proud to have a strong community which includes the suburbs and residents of Alderley, Aspley, Chermside, Chermside West, Geebung, Gordon Park, Grange, Kedron, Lutwyche, Stafford, Stafford Heights and Windsor. Marchant's blend of heritage, parks and green space, and lively activity makes it a distinctive part of Brisbane's northern suburbs. Whether you are visiting our iconic shopping districts, enjoying a dip in our Chermside pool or visiting the iconic Marchant Park, residents and visitors love Marchant Ward. Our community is home to sports clubs, local schools and P&Cs and so much more that make our community great.

Ward Officer
A unique opportunity exists for a highly creative and motivated person to join the Marchant Ward Office as a Ward Officer. In this role you will be responsible for delivering the communication strategy for the Ward Office which includes preparing content for social media, e-newsletters and websites in addition to physical material such as pamphlets, letter-box material and newsletters. You will utilise your experience in photo and video editing software to create great content whilst keeping up to date on the latest trends to help promote all the amazing work the Ward Office undertakes.

As part of a small team, your role will also contribute to the effective administrative operation of the Councillor's Ward Office as well as liaising effectively with the community, residents and other stakeholders in their interactions with Brisbane City Council. Knowledge (or the ability to obtain) of the local landmarks, streets and community groups is desirable but not mandatory.

Key responsibilities:

• managing multiple social media platforms including researching and preparing a social media strategy, scheduling posts and content creation (including recording media)
• assisting with preparing marketing communications, including maintaining website content, creating newsletters (both paper and electronic) and drafting articles for local print publications
• coordinating local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities. Examples include mobile offices, Movies in the Park, new park celebrations.
• providing high level administrative support including a high standard of customer service in all interactions
• managing a high-volume shared email inbox and greeting residents as they enter the office
• resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents

Key Attributes:

• demonstrated paid or volunteer experience in managing multiple social media platforms including
• demonstrated experience in Microsoft Office and photoshop software (i.e. adobe photoshop, canvas)
• experience in analysing trends in communication such as SEO, analytics and other data to make informed strategic decisions
• well-developed interpersonal, oral and written communication skills
• ability to work both autonomously and as a member of a small team
• highly developed time management and prioritisation skills
• experience dealing with sensitive information in a confidential and appropriate manner
• strong attention to detail and desirable previous experience in database usage
• willingness to positively contribute to team direction
• the ability to compile and create business reports, information sheets, presentations and correspondence (emails and letters including unaddressed and direct mail)

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of the Marchant Ward Office. The ideal candidate will show resilience, empathy and work well within a small team.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council:
CLICK HERE

How to apply:
Click on the 'I'm interested' button to complete your online application.

Working in Council means delivering excellent customer service to the people of Brisbane.
This role will require a Criminal History Check.

For more information:
Please email Dim Amarandos via

Closing Date:
Wednesday 19th November 2025 at 11.55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.