Exception Reporting Team Member

1 day ago

Lockleys SA, Australia Westpac Group Full time $90,000 - $120,000 per year

Create your best future and join Westpac as an Exception Reporting Team Member

What's the role?

We're looking for a detail-oriented and motivated individual to join our Exception Reporting Team in a full-time, permanent role based at our Lockleys office. You'll be responsible for ensuring customer mortgage accounts are accurate and compliant, while supporting our risk and business obligations. The role operates Monday to Friday, 7:00am–3:00pm or 7:30am-3.30pm. After approximately six months, you'll rotate through a Saturday morning shift with overtime opportunities available.

Hybrid work arrangements are available upon successful completion of training, typically after a six-month period and competent in role. At that point, team members are expected to attend the office 2–3 days per week.

What do I need?

  • Strong problem-solving skills and the ability to manage time effectively
  • High attention to detail and a commitment to quality
  • Solid Excel skills (including macros), with confidence using systems and tools like Power Apps
  • A customer-focused mindset and the ability to communicate clearly across all areas of the business
  • Willingness to learn, adapt to change, and navigate complex situations with authenticity and resilience
  • Flexibility to work occasional overtime

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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