Customer Service

3 days ago


Richlands, Queensland, Australia United Fasteners Australia Pty Ltd Full time $60,000 - $80,000 per year

UNITED FASTENERS is the largest privately owned national distributor of fastening products and industrial supplies, with over 300 team members across our 13 branch locations.

Our Company fosters a culture of inclusiveness that values people and the contribution they make to the efficient and effective operation of the business and its profitability.

To support our continued growth, our Brisbane branch, located in Richlands is seeking an enthusiastic, experienced and highly motivated Customer Service - Internal Salespersonto join our team, whether experienced in industrial and construction distribution or not, we require a person who has a passion for selling and providing sales support, who is open, consistent, diligent and upbeat, to deliver sales revenue, new customers and profitability.

This is your opportunity to become a vital member of the Brisbane team, offering job security and progression with a dynamic National Company.

The successful candidate will enjoy a varied role which will include the following duties:

  • Servicing incoming and outgoing inquiries from customers and prospects over phone or email sales and trade counter
  • Providing external sales executives support relating to leads, quotes and orders
  • Build and develop customer relationships through strong customer service and a willingness to always exceed expectations
  • Provide product support with ability to solve basic issues faced by customers and advising customers on product solutions
  • Identifying opportunities and produce leads for the sales force
  • Keep up to date with the latest product developments
  • Contribute to the continual improvement culture of the company

Who we're seeking:

  • Self-motivated and work well unsupervised
  • High level of enthusiasm, strong negotiation and communication skills
  • Ability to work well under pressure and the ability to manage multiple tasks and priorities
  • High levels of integrity and honesty with a commitment to exceptional levels of customer service and support
  • Excellent attention to detail, organisational and interpersonal skills
  • Ability to work in a team environment
  • Fastener and associated product industry experience would be highly valued, but not essential

If you fit the criteria and are excited about joining a large private, successful and dynamic company then please Apply



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