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We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.
About the teamColes Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.
About the team
The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters. As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail, Coles Manufacturing and our Supply Chain business. We are a trusted business partner that helps to facilitate recovery and return to life for our injured team members and customers.
About the role
We have an exciting opportunity available for an auditing and continuous improvement expert in workers compensation and are ready to welcome a dynamic individual to our workplace.
As part of our diverse, national team, you'll help make a positive difference to our injured Team Member's lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. We're offering the best of both worlds with our hybrid work environment – strike the perfect balance between work at home and connection with team in the office.
What you'll do
Reporting to the Workers Compensation Performance and Assurance Manager you'll be responsible for auditing of the claims management practices and help to implement continuous improvement initiatives to improve efficiency, compliance and importantly the experience for our injured team members.
You will:
- Develop and implement a master audit plan primarily across workers compensation claims management to reduce risk, improve quality and provide assurance that regulatory requirements are being met.
- Identify process improvement opportunities and contribute to the design, implementation and change management of effective solutions to address any adverse trends found.
- Monitor action plans until controls are implemented effectively.
- Report on outcomes of audits and any associated trends on good practice or concerns.
About you and your skills
To be successful in this position you will need:
- Minimum 5 years' experience in workers compensation claims management with experience in end to end claims management (i.e. liability determination to claim closure) in at least one jurisdiction.
- Experience working in compliance or auditing related role and influencing improved outcomes.
- Expert understanding of laws and regulations applicable to Australian workers compensation environment and licencing requirements in one highly audited state with clear aptitude for quickly learning the other seven jurisdictions.
- Experience in working in ambiguity, fast-paced environments with shifting priorities.
- Attention to detail and organisational skills
- Excellent communication skills.
- Excellent analysis and reporting ability using Microsoft software and claims management systems.
What's in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email
Job ID: 160722
Employment Type: Full time
