NSW Service Desk Coordinator

5 days ago

Sydney, New South Wales, Australia Pro AV Solutions Full time $60,000 - $80,000 per year

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025.

About the Role

Pro AV Solutions has an exciting opportunity in our NSW branch for a Service Desk Coordinator to join our Client Services team. You will provide day-to-day coordination of service activity and exceptional relationship management to our clients. The ideal candidate will be a proactive and organised administrator with excellent communication skills, strong attention to detail, and a commitment to delivering outstanding customer service.

Key Responsibilities

  • Respond to and initiate service requests aligned with customer SLAs.
  • Allocate service resources and coordinate service activities as required.
  • Create and manage AV Care tickets within the ticketing platform.
  • Prepare timely reports and client-related documentation.
  • Perform daily checks of ticketing reports to identify next steps, follow-ups, and escalations.
  • Process invoicing for completed tickets.
  • Build strong relationships with clients and ensure a positive service experience.

Key Experience & Capabilities

  • Previous administration experience in a service-based or coordination role.
  • Strong organisational and multitasking skills.
  • Excellent communication and collaboration skills, with the ability to make autonomous decisions.
  • A demonstrated history of reliability, dependability, and trustworthiness.
  • Strong customer service focus with the ability to build rapport across a range of clients and a genuine interest in contributing positively to a team.
  • A flexible, can-do attitude and willingness to put in extra effort when needed.
  • Strong PC skills and proficiency in O365.

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

If you're ready to make an impact and grow your career in AV and UC technology, we'd love to hear from you

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