Customer Service Officer
3 days ago
About us:
WFC Outlet is a family run, long established furniture clearance house, offering high end, over stocked, excess & clearance furniture ranges sourced from the largest retail chains in Australia.
About the role:
We are seeking a passionate and reliable candidate to join our customer service team. No two days will be the same, the successful applicant will work with our customers via phone, email and chat assisting with their orders, preparing order dispatch paperwork, scheduling deliveries, and assisting with warranty claims.
You will be responsible for:
- Processing phone, email and online orders & assisting with enquiries
- Preparing warranty claims
- Prepare & print delivery runs, both internally and for our delivery partners
- Assist with stock audits and inventory
- Face to face customer service, assisting with product information and general enquires
- Online & POS transactions (training provided)
To be successful in this role you will:
- Be passionate about customer service
- Be friendly and engaging with excellent verbal and written communication skills
- Have experience as a retail assistant/admin/reception role
- Have a keen interest or experience in furniture
- Be highly organised with a friendly phone manner
- Possess excellent time management and organisational skills
- Basic understanding of Microsoft Office & Google apps
Some weekend work will be required, this will be paid in addition to your salary and above award rates. There is also free coffee etc on those weekends to make it more enjoyable.
The role is full time between the hours of 7am to 3pm Monday to Thursday & 7am to 1pm Fridays (Some Fridays will require a slightly longer day depending on work load)
Salary will be based on experience.
Please note that only successful applicants will be contacted.
PLEASE DO NOT MAKE CONTACT IF YOU ARE FROM OR REPRESENT A RECRUITMENT AGENCY.
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