Service Advisor
4 days ago
Automall Aspleyhave an outstanding opportunity for an Automotive Service Advisorto join our well established Service Team, based at Aspley.
This vital role is to deliver Customer Service Excellence to our valued guests each and every day when they bring their vehicle in for Servicing, Diagnostic or Warranty work.
The Company
At Eagers Automotive we are working towards our vision of being Australia's most admired Automotive Group and we have the talent to make it happen, along with 112 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
The Role
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
- Deliver an exceptional customer experience with a high level of professionalism
- Use your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Keeping customers up to date on the servicing of their vehicle throughout the day
- Greeting customers on the driveway and ensuring we offer them the best customer experience - following up all requests they provide
- Advising Customers on the additional work or products their vehicles require
- Liaising with team to ensure jobs are completed within the allocated time
- Obtaining accurate pricing and preparing invoices
- Advising customers on parts/issues that may require fixing
- Handling complaints and ensuring prompt issue resolution
- In Aspley Hub - our number one focus is Customer Service Experience - NPS must be a key driver for you
About You
- You share and live by our Core Values
- Prior experience in this role would be highly regarded
- A can do attitude
- Customer Service Centric
- Team Player
- Ability to work towards and achieve goals and KPIs
- Doing what you say you will do
- Be inclusive and treat all colleagues equally
- Operate your day-to-day in the business, as if it was your own
- Be agile and flexible to change, things move pretty quickly here
If you are a Service Receptionist looking for your next challenge, we want to hear from you
Our Employee Promise to You
- Support from an employee-centric Service Manager and DP
- Highly competitive salary based on experience
- Company Car or Vehicle Allowance
- Ongoing Progression and Career Development - WEInvest in YOU
As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility
