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Implementation Consultant

2 weeks ago

Sydney, New South Wales, Australia HSI Full time $104,000 - $130,878 per year

About us:

HSI Donesafe, an HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms. Known as "The People's Safety Software", Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.

We have a fantastic opportunity to join our Implementation Team as an Implementation Consultant. This position reports to the Safety Implementation Lead. Whilst this role is advertised in Sydney, NSW, given the roles hybrid nature we would consider candidates across Melbourne & Brisbane too.

Essential duties and Responsibilities:

  • Kick off the implementation project with clear information on project scope and deliverables.
  • Ensure timely action, and successful delivery of milestones through the entire implementation cycle
  • Work with internal teams to facilitate implementations
  • Raise risks and issues to the Customer promptly.
  • Provid a clean and thorough hand-over following implementation to support or the Customer Success Manager
  • Assist support with customer specific or technical questions
  • Successfully manage multiple projects concurrently
  • Update all systems and documentation as required
Partner with clients to achieve successful implementations and deliver the following:
  • Attend project meetings, as required.
  • Lead workshops, when required
  • Where possible, configure HSI Donesafe's Injury & Claims Management system to meet their needs
  • Front-end data imports, as required
  • Liaising with the clients' workers compensation agents to gather data
  • Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
  • Identify Change Requests and follow the change request process
  • Estimate effort to deliver configuration change requests, when required
  • Support the Go Live preparation
  • Support and action the deployment task
  • Support Hypercare post Go Live2.

2. Undertake the following as an implementation manager in a cross functional project team:

  • Lead Kick off meetings
  • Work with internal stakeholders and teams to ensure a successful delivery
  • Provide progress updates on the project, when required

Competencies

  • Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
  • Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
  • Collaboration – the ability to work with colleagues to meet customer needs
  • Problem Solving – the ability to listen to customers and patiently troubleshoot implementation challenges
  • Impact – provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues
  • Innovation – you are driven; no one needs to push you
  • Customer Focused – provide timely and clear communication, deliver to agreed timelines and provide updates before required to.

Qualifications

  • 2-4 years' experience within an OHS or workers compensation role highly preferred
  • 2+ years of Implementation experience preferred
  • SaaS implementation experience preferred
  • Experience communicating with large and enterprise clients preferred
  • Experience using our injury management & claims system preferred
  • Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)

This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.

Essential duties and Responsibilities:

  • Kick off the implementation project with clear information on project scope and deliverables.
  • Ensure timely action, and successful delivery of milestones through the entire implementation cycle
  • Work with internal teams to facilitate implementations
  • Raise risks and issues to the Customer promptly.
  • Provid a clean and thorough hand-over following implementation to support or the Customer Success Manager
  • Assist support with customer specific or technical questions
  • Successfully manage multiple projects concurrently
  • Update all systems and documentation as required
Partner with clients to achieve successful implementations and deliver the following:
  • Attend project meetings, as required.
  • Lead workshops, when required
  • Where possible, configure HSI Donesafe's Injury & Claims Management system to meet their needs
  • Front-end data imports, as required
  • Liaising with the clients' workers compensation agents to gather data
  • Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
  • Identify Change Requests and follow the change request process
  • Estimate effort to deliver configuration change requests, when required
  • Support the Go Live preparation
  • Support and action the deployment task
  • Support Hypercare post Go Live2.

2. Undertake the following as an implementation manager in a cross functional project team:

  • Lead Kick off meetings
  • Work with internal stakeholders and teams to ensure a successful delivery
  • Provide progress updates on the project, when required

Competencies

  • Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
  • Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
  • Collaboration – the ability to work with colleagues to meet customer needs
  • Problem Solving – the ability to listen to customers and patiently troubleshoot implementation challenges
  • Impact – provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues
  • Innovation – you are driven; no one needs to push you
  • Customer Focused – provide timely and clear communication, deliver to agreed timelines and provide updates before required to.

Qualifications

  • 2-4 years' experience within an OHS or workers compensation role highly preferred
  • 2+ years of Implementation experience preferred
  • SaaS implementation experience preferred
  • Experience communicating with large and enterprise clients preferred
  • Experience using our injury management & claims system preferred
  • Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)

This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.

What's in it for you?

  • Access to a confidential and free EAP Service (Employee Assistance Program)
  • Birthday Bonus Day – A day of paid leave for your birthday
  • Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
  • Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
  • Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee's are entitled to 16 hours of volunteer leave per year to support causes that align with our mission 'Connection Workplace Safety, Compliance and Employee Development'
  • A flexible working environment
  • A collaborative and supportive team-based environment

Our culture

Life at HSI Donesafe is underpinned by two key values:

#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.

#GotYourBack - We're a company that fosters collaboration, teamwork, and innovation. We work exceptionally hard and celebrate our wins together.

#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work-in-progress always striving to be better.