Implementation Consultant

Position Title:  Implementation Consultant (RealTime)

Reporting Line:  Implementation Manager

Position Purpose:

Support Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.

Key Responsibilities:

• Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
• Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
• Provide best practice solutions based on customer defined business needs and business rules.
• Successfully implement products and associated services within required timeframes.
• Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication.
• Anticipate, identify and analyse risks, problems and opportunities – establishing priorities and efficiently allocating and utilising resources for resolutions.
• Apply project methodology – planning, follow up, reporting and quality assurance.
• Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
• Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.
• Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and Industry
• Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment.
• Development and maintenance of good working relationships with other Associates in accordance with ADP values.
• Ensure cooperation and sharing of skills and expertise.
• Ensuring all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.
• Achievement of team and individual KPIs.
• Responsible for driving own personal development plan.
• Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required.
• Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.

Experience:

• Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
• Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
• Experience with project management methodology, with demonstrated success in previous roles
• Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
• Experienced with the 'build and configuration' of products/systems
• Strong ability to identify client risks and provide options for resolution
• Proven experience in data mapping, data conversion and data integrity
  Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
• Experience in Microsoft applications such as MS Project, Word and Excel
  Experience working within a matrix organisation for a US owned organisation preferred.
• Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.

Certifications / Qualifications:

• Tertiary qualification with a business related field, or Information Technology.
  Proven experience in a similar role may be taken in lieu of formal qualification.
  Project Management certification ideal.