Collections Specialist

1 week ago

Mascot, Australia KONE Full time $90,000 - $120,000 per year
  • Great benefits and remuneration – Base + 12.5% superannuation
  • Work with industry - leading products and technology
  • Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere.

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

We are seeking a detail-oriented and experienced Collections Specialist to join our Finance team in Mascot, Sydney. The successful candidate will be responsible for evaluating the creditworthiness of potential clients, managing credit risk, and ensuring compliance with company policies and regulations.

What will you be doing?

  • Conduct high volume collection calls to ensure timely payments and improve accounts receivable aging
  • Raise customer disputes in salesforce ticketing system
  • Identify and escalate accounts where needed
  • Monitor and track overdue accounts, ensuring accurate and timely follow-up to ensure collections target
  • Support the banking team by investigating and resolving unallocated cash and parked payments daily including remittance requests for allocation
  • Communicate with internal stakeholders on any corrective action required impacting collections and account management
  • Ability to meet KPI targets
  • Customer account reconciliations

What are we looking for?

  • 3+ years' experience in a similar role
  • Experience with high volume collections
  • Enthusiastic and motivated team player focused on growth and driving a constructive culture
  • Ability to work in a fast paced, commercial environment
  • Prior experience in using SAP (preferred) and Intermediate MS Excel
  • Excellent time management skills

What do we offer?

  • Enjoy career progression opportunities within a global organisation
  • Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
  • Grow with comprehensive learning and development programs covering a wide range of professional skills

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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