Collection Specialist

Department:
Finance

Location:
APAC-Australia

Description
Join a team that is changing millions of lives.
Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionised the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About This Opportunity
To support our growth and expansion plans in APAC, we are looking for a Collection Specialist to join the fast-paced, dynamic finance team. The hands-on role offers both variety and responsibility, along with the opportunity to make a strong contribution to the Align team. The Collection Specialist is responsible for AR and Collection matters.

Role expectations
In this role, you will…

• Assign and prioritise collection tasks on a monthly basis
• Review and discuss collection status with key stakeholders on a weekly basis
• AR-related duties (Australia and New Zealand)
• Control outstanding and overdue receivables to minimise the risk of non-receivable accounts
• Daily contact with customers based on the latest available A/R aging list, to make sure proper actions for are taken by contacting the right persons.
• Ensure up-to-date and correct input and output of the call register with comments from Customers in the ERP and CRM system.
• Support and work with internal counterparts on cash application of customer payments by either bank transfer, Credit Card or Cheque to ensure timely update of AR aging.
• Ensure customers are aware of all Align's payment systems: bank transfers with local bank accounts where available, cheques, and credit cards
• Make proposal for customers to be put on Credit Hold in line with the Terms and Conditions of Align Technology
• Demonstrate "think customers" attitude
• Liaise with the Customer Service and Sales department in supporting Customers with AR or billing issues.
• Liaise with internal counterparts on billing and collection-related issues.
• Prepare and propose payment plans to the approved customers and credit management.
• Prepare and propose for write-off cases backed up by complete documentation.
• Regular reporting to relevant stakeholders on the AR status and issues
• Preparation of AR Aging, computation of provision for bad debts and AR DSO reporting, where applicable
• Preparation of AR reports with commentaries on collection status and any other AR-related issues and opportunities
• Assist with internal and external audit requirements, as well as ensure compliance with tax laws
• Deliver any ad hoc reports for business needs.
• Other financial projects as assigned

In this role, you'll need …

• Excellent communication skills (writing, oral, & presentation)
• Strong systems skills with prior experience in the Finance ERP system. Working knowledge of SAP is a plus
• Proficiency in Microsoft Office Applications, such as Excel, with the ability to work with lookups and pivot tables.
• Good attention to detail
• Experience in Credit Control and month-end closing
• Working experience in a multinational company environment, with the ability to operate in diverse cultures
• Able to work with customers in an assertive but pleasant demeanor, with a high level of independence.
• Able to work effectively in a fast-paced, growing organisation.
• Flexible and able to work in a changing environment
• Ability to work cooperatively and collaboratively with all levels of employees, management, as well as external customers
• Proactive, meticulous and a good team player
• Strong verbal and written communication skills, and interpersonal skills to provide good business partnering support with a customer service focus
• Acts with integrity and objectivity and high standards of accountability
• Good time management skills and ability to meet assigned deadlines in a fast-paced working environment
• Highly detailed, result-oriented and organised in work
• Have a positive work attitude, including being willing to work some longer hours during peak periods
• Self-motivated to learn new concepts and participate in new projects

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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.