Collections Specialist

2 days ago

Sydney, New South Wales, Australia OnDeck Australia Full time $90,000 - $120,000 per year

OnDeck Capital Australia
is seeking an ambitious and enthusiastic
Collections Specialist
to join our Operations Team. If you're passionate about helping small businesses and thrive in a fast-paced environment, this is your chance to make a real impact. As a Collections Specialist, you will be primarily responsible for providing outstanding customer service and assisting in our commercial arrears portfolio bringing a strong customer centric focus.

We're not your typical lender. We've been named one of Australia's Top 5 employers for the last 4 years because we combine a passion for small business with cutting-edge technology. Our mission is to provide small businesses with a frictionless and scalable credit experience. We are looking for someone who shares our culture of being open, empowered and having fun along the way

Your Responsibilities:

  • Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rate
  • Follow through with customers to address their arrears balance
  • Take accountability of and manage own portfolio – early stage collections
  • Build rapport with our customers to identify reasons for arrears and negotiate a resolution in a respectful manner
  • Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
  • Adhere to internal policy, system processes and external regulatory requirements
  • Assess and respond to financial hardship applications
  • Work as a part of a team to achieve individual and team KPIs

What We're Looking For:

  • 1+ years' experience in financial services collections, sales or customer service role
  • Previous experience in customer-facing roles
  • Detail orientated with strong analytical and intuitive investigative skills
  • Ability to manage multiple tasks and prioritize workflows
  • Outstanding communicator with the ability to handle fast paced, dynamic interpersonal environment
  • Ability to solve practical problems and adaptable
  • Ability to build rapport and handle objections with a level of resilience
  • Proficiency in Microsoft Suite, including Word, Excel, Outlook and Teams
  • Experience using Salesforce is desired but not essential as on the job training will be provided

Why Join OnDeck?

  • Awarded Great Place To Work for FIVE consecutive years - we are dedicated to fostering diversity and inclusion and provide a supportive culture
  • Competitive salary with commission structure
  • Hybrid work model with option to work 1 day from home
  • Paid parental leave for primary and non-primary caregivers, study leave and study assistance program
  • Access to a range of learning and development opportunities, including lunch and learns, workshops and regular training sessions with external providers
  • Regular team social events, monthly people awards and supporting charity events
  • Free breakfast daily, end of month lunches and fully stocked kitchen
  • Access to Employee Assistance Program and wellbeing benefits such as flu vaccinations, massages and end-of-trip facilities
  • Convenient Sydney CBD location

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