Senior Product Manager

About PlayHQ

Founded in 2018, PlayHQ is revolutionising community sports by replacing decades-old legacy systems with modern digital experiences. From our Melbourne CBD headquarters, we're on a mission to unleash the life-changing power of community sport. PlayHQ also recently acquired TeamPay, the leading game payments mobile app in Australia, which it is integrating further into its core apps and administrator flows.

The Role

We're seeking a Senior Product Manager to own our Payments & Registrations product domain - the engine that has collected almost $1 billion for our partners. We need someone who brings strong ecommerce experience and understands conversion optimisation, applying these skills to transform how sporting communities handle registrations and payments

Your mission: Remove all friction from sporting participation by creating seamless payment and registration experiences that just work.

You'll own the full payments ecosystem - from administrator tools through to participant experiences - with a focus on driving adoption, increasing conversion rates, and building products that scale.

What You'll Be Doing

Product Ownership & Delivery

• Own the payments and registration product roadmap, from discovery through to delivery
• Build zero-to-one features that unlock new capabilities for sporting organisations
• Partner with engineering and design to ship high-quality products that users love
• Balance quick wins with longer-term platform investments

Payment Infrastructure & Optimisation

• Monitor and optimise core payment metrics to improve success rates and reduce transaction costs
• Evaluate and integrate new payment providers to expand capabilities and drive down processing costs
• Lead payment expansion into new markets, navigating local payment preferences and compliance requirements
• Build flexible payment workflows and models that adapt to different sporting contexts and revenue streams
• Integrate and unify payment experiences across the platform to create a seamless ecosystem for
  users

Conversion & Growth Optimisation

• Apply ecommerce best practices to improve registration completion rates, shop conversion and payment success
• Identify and systematically remove friction points in user journeys
• Run experiments to optimise key conversion points throughout the registration and payment flows
• Use data to understand user behavior and inform product decisions
• Drive adoption of payment features across our administrator base

User Experience & Adoption

• Design intuitive payment experiences for both administrators and participants
• Create onboarding flows that get sports organisations up and running quickly
• Build features that encourage participants to complete registrations and payments
• Ensure our payment products work seamlessly across web and mobile platforms

Stakeholder Management

• Work closely with sporting organisations to understand their unique payment challenges
• Collaborate with internal teams to ensure payment products support broader company goals
• Communicate product vision and progress to leadership and key stakeholders
• Balance the needs of multiple user types (administrators, participants, parents clubs)

What We're Looking For

Essential

• Experience 6+ years of product management
  experience shipping consumer-facing products where conversion rates and user experience were critical
  to success
• High-growth startup/scale-up e
  xperience: You thrive in ambiguity, build from scratch, and have navigated the challenges of rapid scaling and global
  expansion
• Platform
  expertise: Deep experience with marketplaces, SaaS platforms, or B2B2C products serving multiple
  user types
• Ecommerce and conversion optimisation:
  Proven track record of getting users to take action - turning browsers into buyers and optimising every step of the purcha
  se journey
• Product-led growth
  champion: You've driven adoption and growth through product initiatives, not sales-l
  ed motions
• ANZ market knowledge:
  Strong understanding of Australian and New Zealand market dynamics, payment preferences, and user expect
  ations
• Builder with fresh pe
  rspective: You've created zero-to-one products and can bring innovative thinking from outside traditional sports technology to solve old problems i
  n new ways
• Data-driven decision maker:
  Expert at using analytics, A/B testing, and user research to inform product strategy and meas
  ure impact

Technical & Commercial Understanding

• Strong grasp of payment systems and ecommerce infrastructure without needing deep technical implementation experience
• Expertise in conversion funnel optimisation with ability to diagnose and fix drop-off points
• Experience with subscription and recurring payment models
• Proven ability to take ecommerce learnings and apply them successfully to new contexts and

user types

• Skilled at translating business requirements into technical specifications with engineering teams

Highly Valued

• International experience - working across multiple markets and understanding different payment preferences and user behaviors
• Previous work with sports, fitness, or community platforms
• Experience with regulatory compliance across different markets
• Cross-cultural product development and localisation experience

Why PlayHQ?

Impact:
Your work directly affects how millions of Australians participate in sport - from junior registrations to social competitions

Growth:
Join us as we scale - processing $100M+ annually with ambitious growth targets

Ownership:
True product ownership with autonomy to shape the future of payments in community sport

Innovation:
Apply modern product thinking to an industry ready for transformation

Culture:
Hybrid working (2-3 days in Melbourne CBD) with a team passionate about community sport

Mission:
Make the business side of sport beautifully simple so communities can focus on playing

Ready to Transform Sports Payments?

If you have a strong background in ecommerce or consumer products and want to apply those skills to meaningful problems in community sport, we'd love to hear from you.

PlayHQ celebrates diversity and welcomes applications from all backgrounds. We're building technology for sports communities everywhere, and we need a team that reflects that diversity.