Senior Customer Service Co-ordinator

2 weeks ago

Melbourne, Victoria, Australia Six Degrees Executive Full time $90,000 - $120,000 per year

About the company:
Our client is a global product development and brand management business with a strong footprint in Australia. They bring products from concept to shelf across categories including technology, appliances, beauty, and lifestyle. By combining design, sourcing, logistics, and after-sales support, they deliver innovative, affordable, and trusted brands found in major retailers nationwide.

Key Responsibilities:

  • Establish the international customer service function by defining processes, workflows, service standards, and performance measures.
  • Identify, implement, and refine customer service platforms, ticketing systems, and communication tools to support global operations.
  • Recruit, train, and manage a customer service team (in-house or outsourced), ensuring alignment with company culture and expectations.
  • Develop policies and procedures that deliver timely, consistent, and high-quality responses across international markets.
  • Collaborate with Sales, Operations, and Logistics to resolve escalations, improve customer satisfaction, and ensure seamless service delivery.
  • Monitor KPIs, analyse trends, and provide regular reporting with recommendations for continuous improvement.
  • Create a service framework that scales with business growth and supports international expansion.

Skills & Experience

  • Experience leading customer service functions, ideally across international markets.
  • Track record of establishing or restructuring service operations to improve efficiency and performance.
  • Confident working with customer service platforms and related tools.
  • Strong leadership skills with the ability to build, train, and inspire high-performing teams.
  • Skilled in process improvement and resolving complex service challenges.
  • Comfortable managing multiple projects and stakeholders in a dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.

Nature of contract:
It is initially a 6-month contract with the opportunity to extend beyond this up to 12 months.

How to Apply
:

Click on the APPLY button or contact Tiernan O'Brien on for a confidential discussion.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

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