Operations Administrator

7 days ago

Brisbane, Queensland, Australia Norm Engineering Full time $60,000 - $80,000 per year

Company

Operating for over 41 years, Norm Engineering specialises in manufacturing earthmoving attachments. Our highly motivated team and commitment to quality make Norm Engineering attachments highly sought after products; providing ideal solutions for the earthmoving, mining, construction, landscaping, councils and agricultural industries.

Location

Darra, QLD

Benefits of working with us

  • Supportive and inclusive work environment with a friendly, positive team culture,
  • Extensive training and you will have ongoing support for the above responsibilities,
  • External training opportunities including personal development & traineeships/higher level certificates,

Purpose of the Position

The candidate will ensure that all orders and inquiries are processed in a timely and accurate manner. The individual will be coordinating product dispatch updates between customers and the workshop and updating parties. Additionally, This position is also responsible for providing secretarial, clerical and administrative support. Being experienced would be highly advantageous.

This is a permanent full-time position with an immediate start available.

Responsibilities

Maintain communication of dispatch & order entries:

  • Analyse changes in workshop schedules for both our Dealer network (trade/wholesale level) and also general public (retail market),
  • Converse with customers to obtain accurate information for their orders,
  • Ensuring all loyal customers are contacted at regular intervals,
  • Timely resolution and management of customer concerns,
  • Liaise with the Workshop Foreman, Scheduling, Technical Support Officer, Engineering, General Manager, Directors, Office Manager or any other Key Employees to ensure knowledge of unknown products is relayed correctly,
  • Organise prompt freight, delivery or collection of customer products,
  • Development & maintenance of product catalogues,
  • Assist in maintaining a repair and maintenance register for all items currently at the premises for repair,
  • Provide product sales support,
  • Update all stakeholders of order status' during production meetings,
  • Maintain MYOB & filing system records that adhere to the position - Invoicing & orders,
  • Assist to provide regular flow of inventory to ensure adequate, accurate and appropriate supply and guidelines are adhered to,
  • Perform other related duties as required.

Skills

The position requires you to demonstrate the following skills:

  • Time Management Skills
  • Computer Skills including the ability to use Microsoft Office suite & navigate basics of MYOB
  • Decision Making Skills
  • Effective Verbal & Listing Communications Skills
  • Analytical, technical mind & Problem solving skills
  • Ability to read and interpret manuals.

Personality

  • Honest & Trustworthy
  • Respectful
  • Flexibility
  • Sound work ethics including reliability
  • Works well in fast paced environment
  • Energetic & enjoy variety.

Wage

Is above market rate and would be dependent on;

  • Experience,
  • Existing Qualifications.

We look forward to hearing from you

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