Sales Administrator

5 days ago


Abbotsford, Victoria, Australia La Marzocco Australia Full time $60,000 - $90,000 per year

About us

Since our founding in Florence, Italy, in 1927, it has been our mission to persevere in the manufacture of finest in class specialty coffee equipment, while encompassing people, heritage, technology and design, to further the coffee industry's evolution and success.

We are looking for people who believe in our values of Integrity, Impact, Curiosity, Courage, Celebration and will uphold them in all communications, decisions and actions.

Our purpose is to build relationships to enrich the lives of others.

About the Role

We're looking for a passionate and organised Sales Administrator (12 Month Maternity Cover) to join our Melbourne team.

In this role, you'll support the full customer journey for our Home coffee machine range, from online to in-store experience. You'll combine your love of coffee with your strength in administration, customer service, and coordination to deliver an exceptional La Marzocco experience every time.

This position blends customer experience, sales administration, and showroom operations, making it perfect for someone who thrives in a dynamic, people-focused environment.

Key responsibilities

  • Support the complete Home customer journey, both online and in our Melbourne showroom, ensuring a seamless and premium experience.
  • Handle enquiries, process orders, manage banking, and maintain accurate records
  • Oversee inventory, coordinate deliveries, and update website stock to ensure smooth operations
  • Conduct product demonstrations and provide expert support to walk-in customers in our retail showroom.
  • Run engaging training sessions, and support home community events.
  • Collaborate across teams to improve processes, share insights, and enhance the La Marzocco brand experience

About You

Skills & Experience

  • Previous experience in sales, sales administration and customer service.
  • Basic to Intermediate level proficiency in customer relationship management (CRM) systems and sales tools such as SAP or Salesforce is essential (or something similar)
  • Excellent communication and organisational skills
  • 2+ years' experience in coffee, hospitality or related industries
  • Experienced barista or genuine passion for specialty coffee
  • Confident presenting and engaging with customers
  • Experience delivering training or demonstrations is highly regarded

Attributes

  • Positive, proactive, and adaptable
  • Detail-oriented with strong follow-through
  • Creative problem-solver who loves improving the customer experience
  • Collaborative team player who lives our values

What we offer

  • Be part of a global brand with purpose-driven culture - Great Place To Work 2025 certified
  • Unlimited access to some of the Australia's best coffee.
  • Work alongside passionate coffee professionals who love what they do.
  • Enjoy a beautiful showroom environment in Melbourne.

This role is Monday to Friday 8:00am - 4:00pm onsite in our Melbourne head office and showroom. Flexibility is required for events at night and occasional weekend events.

Apply now via seek to become our next Sales Administrator for La Marzocco Australia Home



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