Customer Care

4 days ago

Richmond, Victoria, Australia b4685cec-76dc-4b1d-8631-5343b059d9eb Full time $40,000 - $60,000 per year

Amble is an Australian womenswear brand creating sustainable outdoors apparel. We're a small woman owned business based in Richmond, who are passionate about encouraging everyone to get outdoors, no matter what adventure looks like to them. We're most well known for our raincoats, made from recycled bottles.

We have thousands of 5 star reviews from happy customers, and have recycled over half a million bottles into our sustainable fabrics. We've also been featured in Vogue, Broadsheet, Mamamia, Frankie, Fashion Journal and We Are Explorers.

Job Description:

We're searching for a friendly and enthusiastic Customer Care & Operations Coordinator to join the team. You'll be providing support to our customers predominantly via email and will be responsible for providing incredible customer service.

Responsibilities:

  • Providing exceptional customer service via email & live chat
  • Fulfilment of ecommerce orders
  • Process exchanges and returns
  • Assist with stocktake and unpacking deliveries

Requirements:

  • 2+ years customer service experience, across retail, ecommerce or a similar customer service position
  • Impeccable attention to detail
  • Genuine care for customers, and desire to provide exceptional service
  • Skilled problem solver
  • Ability to work well autonomously and be adaptable
  • Excellent written and verbal communication skills
  • Passion for the outdoors and alignment with our brand mission

Why Join Amble:

  • Friendly, fun, and encouraging culture where your opinion is valued
  • Growth and development opportunities
  • Work in a sustainable, woman-led small business
  • Free product, and discounts for family & friends
  • Central Richmond location, accessible via public transport

Approximately 25hrs/wk, across 4-5 days (Monday to Friday only). This role is well suited for a parent returning to work and looking for flexibility within school hours, or someone looking to step up from a retail based customer service position. We are happy to tailor the role to suit the right person, however this role is an in-person role and cannot work from home.

This role is to commence late Jan/early Feb. Please note that applicants must be able to work in a warehouse environment, and be able to lift boxes up to 15kg. Amble values diversity and encourages individuals from all backgrounds to apply. We welcome applications from LGBTQI individuals and First Nations people.

Apply via LinkedIn with your resume and a brief cover letter outlining why you'd be a great fit for this role.

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